You're Viewing 1 Of 95,000+ Jobs On OysterLink
Job Overview
Employment Type
Full-time
Part-time
Hourly
Seasonal
Work Schedule
Day Shifts
Weekend Shifts
Benefits
access to select Alterra Mountain Company Destinations
free Solitude season pass for you and eligible dependents
discounts on Solitude lift tickets for friends and family
Discounts on food
Discounts on rentals
Discounts on retail
Discounts on lessons
comprehensive medical
Dental Insurance
Vision Insurance
Life insurance
pro deals with outdoor brands
generous 401(k) plan with company match
free counseling service through Employee Assistance Program
Job Description
Solitude Mountain Resort is a premier mountain destination known for its stunning natural beauty and exceptional hospitality experiences. Nestled in the picturesque Wasatch Mountains, this resort offers guests an unmatched blend of outdoor adventure and high-quality service. The resort is part of the renowned Alterra Mountain Company, providing access to multiple mountain destinations and premium ski experiences. With a commitment to inclusivity and equal opportunity employment, Solitude Mountain Resort prides itself on fostering a welcoming and supportive work environment where employees can thrive and grow. They offer a flexible work authorization and employ a diverse team to ensure the best... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in a customer-facing role, preferably in the hospitality industry
- Excellent interpersonal and communication skills
- Strong organizational abilities and attention to detail
- Positive attitude and ability to remain composed during busy times
- Customer-focused mindset and the ability to create a welcoming atmosphere
- Proficiency in handling cash transactions and basic computer systems
- Multitasking capability to manage reservations, seating, and guest inquiries simultaneously
- Flexibility to work during peak hours, weekends, and holidays
Job Qualifications
- High school diploma or equivalent
- Previous experience in a customer-facing role, preferably in the hospitality industry
- Excellent interpersonal and communication skills
- Strong organizational abilities and attention to detail
- Positive attitude and ability to remain composed during busy times
- Customer-focused mindset and the ability to create a welcoming atmosphere
- Proficiency in handling cash transactions and basic computer systems
- Multitasking capability to manage reservations, seating, and guest inquiries simultaneously
- Flexibility to work during peak hours, weekends, and holidays
Job Duties
- Greet guests as they arrive with a friendly and welcoming demeanor
- Escort guests to their assigned tables, taking into account reservations, group sizes, and special requests
- Manage waiting lists and inform guests about estimated wait times
- Handle reservation inquiries, both over the phone and in person
- Maintain an accurate record of reservations, ensuring efficient use of available tables
- Confirm reservations in advance and communicate any special requests to the kitchen and serving staff
- Provide exceptional customer service by addressing guests' questions, concerns, and special requests
- Offer menu suggestions, information about daily specials, and assist with dietary restrictions
- Accommodate guest preferences and make appropriate seating arrangements
- Act as a liaison between guests and the kitchen staff, servers, and management
- Relay information about delays, changes in table availability, and special occasions to the appropriate teams
- Optimize seating arrangements to ensure even distribution of guests and efficient table turnover
- Maintain a keen awareness of the restaurant's layout and available tables to minimize wait times
- Keep the entrance area and waiting area clean, tidy, and well-organized
- Ensure menus are clean and available for guests as they arrive
- Assist in managing the flow of customers to prevent overcrowding
- Handle cash transactions for reservation deposits, if applicable, and manage any payment processing for waitlist guests
- Inform guests about ongoing promotions, special events, and loyalty programs to enhance their dining experience
- Manage difficult situations or customer complaints professionally and escalate issues to management as needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
Don't Stop At One Job - There's More
Create a free profile
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
More Jobs Like This:
View All