Restaurant General Manager, Grain - Hilton Norfolk The Main
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $52,300.00 - $72,100.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
performance bonuses
Training and Development
Job Description
The Grain is a dynamic restaurant and brewing establishment known for its vibrant atmosphere, rooftop terrace, and signature brews. It offers a unique blend of dining and beverage experiences, making it a popular destination for both locals and visitors. The Grain prides itself on exceptional service, quality products, and a welcoming environment that encourages guest satisfaction and associate engagement. The restaurant is also recognized for its commitment to community involvement, often partnering with local brewers to enhance its offerings and promote craft beer culture.
The Grain Manager/Brew Master role is a pivotal position that combines operational leadership with specialized... Show More
The Grain Manager/Brew Master role is a pivotal position that combines operational leadership with specialized... Show More
Job Requirements
- A minimum of ten years experience in a high volume outlet
- A minimum of 3 years experience managing a team of more than 10 people
- Hands on experience reading and analyzing financial statements
- Current robust knowledge of beer and wine
Job Qualifications
- A minimum of ten years experience in a high volume outlet
- A minimum of 3 years experience managing a team of more than 10 people
- Hands on experience reading and analyzing financial statements
- Level One Cicerone preferred
- Level One Sommelier preferred
- Hands on experience with business plan and department budget plan creation preferred
- Current robust knowledge of beer and wine
- Previous experience with menu creation and beverage costing
Job Duties
- Hire retain and mentor Grain Associates to execute a high energy welcoming safe and successful operation of the department
- Collaborate with assigned recruiters to determine and implement hiring guidelines and standards
- Schedule Associates to meet operational needs and maximize service while meeting guidelines and labor expectations of the budget and business plan
- Actively engage in Associate development through ongoing performance coaching feedback annual evaluations and talent development programs
- Drive guest experience through compliance with the operating plan and Associate training opportunities including service training Corporate F&B training brand training
- Facilitate ongoing product education related to food offerings and brew style history process flavor profile and pairings
- Drive guest satisfaction through brew and private dining menu creation and execution of service and quality standards
- Complete daily review of guest feedback ensuring score meets or exceed company standard adjusting or providing suggestions for revision
- Facilitate guest contact to acknowledge feedback remedy service errors and develop guest relationships to encourage repeat and referral business
- Establish partnership with local brew makers and distributors to promote product launch opportunities
- Work collaboratively with colleagues in Support disciplines such as Human resources IT Sales & Marketing Food and Beverage Facilities and Procurement & Cost Management to maximize the performance of the outlet
- Ensure outlet is set up for success through implementation and adherence to the operating plan including SOPS and checklists
- Ensure guest safety and satisfaction through adherence to health department and company standards including safe food handling and responsible alcohol service
- Monitor safety and quality control measures
- Ensure assigned assets are properly maintained and protected through facility walks QA inspections execution of the established inventory process Associate training on alcohol service effective security of storage areas and coordination of a preventative maintenance program for equipment and area
- Ensure proper cash handling and guest billing including adhering to all divisional and departmental SOP’s and cash control procedures
- Manage the ordering process and internal requisitioning including systems usage to ensure food and beverage costs objectives are met
- Set short-term and long range goals in collaboration with Manager to ensure the achievement of the outlets defined performance metrics
- Practice responsible financial management of the department
- Work with manager to develop department business plans and budgets to accurately forecast financial performance and deliver financial results
- Perform Emergency Response duties as required for this role in the Emergency Response Organization Chart and Plan
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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