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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Fixed Shifts
Job Description
Black Bear Diner is a well-established casual dining restaurant known for its classic American comfort food and welcoming atmosphere. The company prides itself on delivering a memorable dining experience through quality meals, exceptional service, and a friendly environment that makes guests feel at home. Founded with the mission to serve hearty, made-from-scratch food, Black Bear Diner has grown to become a popular choice for families and individuals alike, with numerous locations that reflect its commitment to community values and customer satisfaction. The establishment emphasizes creating a warm, inviting atmosphere that sets it apart from typical dining options, making it a... Show More
Job Requirements
- 3-5 years of restaurant management experience
- at least 2 years in a supervisory or management role
- experience in a casual dining or full-service restaurant environment preferred
- strong leadership and team-building skills
- excellent communication and interpersonal skills
- ability to multitask and prioritize effectively
- strong understanding of financial and operational management
- proficiency with point-of-sale (POS) systems, scheduling software, and Microsoft Office
- high school diploma or equivalent
- physical ability to stand, walk, bend, and lift up to 50 pounds
- ability to work in a fast-paced, high-energy environment
Job Qualifications
- Experience:
- 3-5 years of restaurant management experience, with at least 2 years in a supervisory or management role
- Strong leadership and team-building skills
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize in a fast-paced environment
- Strong understanding of financial and operational management
- Proficiency with point-of-sale (POS) systems, scheduling software, and Microsoft Office
- Ability to stand, walk, bend, and lift up to 50 pounds
- Ability to work in a high-energy, fast-paced environment
Job Duties
- Hire, train, and develop staff members, including servers, kitchen staff, and management
- Provide ongoing training and mentorship to ensure all employees meet performance expectations
- Manage staff scheduling and ensure adequate coverage for all shifts
- Lead by example to create a positive, productive, and guest-focused work environment
- Conduct performance evaluations and provide constructive feedback to staff
- Customer Service:
- Ensure guests receive exceptional service by maintaining high standards of customer interaction
- Handle guest complaints and resolve issues in a professional and timely manner
- Ensure that the restaurant atmosphere is welcoming and reflects the brand’s values
- Monitor dining area to ensure cleanliness and proper set-up
- Oversee daily operations of the diner, ensuring that food quality, presentation, and timing meet Black Bear Diner standards
- Ensure adherence to health, safety, and sanitation regulations
- Manage inventory levels, order supplies, and control costs to ensure profitability
- Ensure proper opening and closing procedures are followed
- Financial Management:
- Manage the restaurant’s financial performance by controlling expenses, maximizing revenue, and ensuring profitability
- Monitor daily sales, labor costs, and other operating expenses
- Analyze profit and loss statements, and adjust operations to achieve financial targets
- Implement and maintain cost-control measures in food and labor
- Marketing & Community Engagement:
- Promote the restaurant through local marketing efforts, social media, and community involvement
- Monitor guest satisfaction surveys and reviews, making improvements as needed
- Assist with implementing corporate marketing strategies at the local level
- Ensure the restaurant complies with all local, state, and federal regulations, including those related to food safety and labor laws
- Conduct regular audits to ensure compliance with company policies and industry regulations
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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