Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $52,700.00 - $72,800.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid parental leave
Vacation Time
Paid Time Off
wellness programs
Referral bonuses
401(k) matching
Healthcare concierge
Leadership development
Tuition Reimbursement
Employee Discounts
Job Description
Aura is a captivating rooftop lounge located atop the JW Marriott Charlotte, offering a unique and elevated experience inspired by the regal aura of Queen Charlotte. This stunning venue rises five stories high, providing guests with breathtaking skyline views and an inviting atmosphere where sophistication meets vibrant energy. Known for its signature botanical cocktails and elevated culinary offerings, Aura is a premier destination for visitors seeking to unwind, celebrate, and immerse themselves in a dynamic open-air environment. The mirror-like facade reflects the upscale vibe inside, making it a landmark within Charlotte’s Uptown district. Aura operates as part of White Lodging,... Show More
Job Requirements
- Bachelor's degree or equivalent experience
- minimum of 5 years of management experience in restaurant or hospitality operations
- demonstrated leadership capabilities overseeing multiple teams
- strong knowledge of dining operations and guest service standards
- ability to manage financial aspects including budgeting and forecasting
- excellent organizational and multitasking skills
- ability to thrive in a fast-paced, high-volume environment
- effective communication and interpersonal skills
Job Qualifications
- Proven experience managing multiple leaders across diverse front-of-house and back-of-house teams
- strong background in dining operations, with deep knowledge of wine and food pairings (Sommelier certification not required)
- experience managing multiple meal periods
- prior oversight of In-Room Dining operations is a plus
- process-driven approach with exceptional organizational and operational execution skills
- demonstrated success in developing people and driving positive team culture
- entrepreneurial mindset with a focus on continuous improvement and long-term growth
- strong communication, business acumen, and problem-solving abilities
Job Duties
- Lead all aspects of restaurant operations to deliver a seamless, elevated dining experience across multiple meal periods
- direct and develop a team of managers and associates, fostering a culture of excellence, accountability, and growth
- drive operational performance through consistent execution of systems, processes, and service standards
- oversee financial performance, managing budgets, forecasting, and strategic initiatives to achieve and exceed profitability goals
- partner closely with the culinary and beverage teams to ensure menu quality, operational flow, and a strong wine and beverage culture
- champion guest satisfaction and brand reputation by ensuring service excellence and quick resolution of all guest concerns
- collaborate cross-functionally with corporate, marketing, and hotel leadership to align on promotions, activations, and business goals
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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