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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Benefits
competitive pay
bonus eligible
Paid Time Off
Scholarship Opportunities
career advancement
medical benefits
free meal each shift
Job Description
KFC is a renowned global quick-service restaurant chain specializing in fried chicken and a variety of complementary menu offerings. Known for its distinctive blend of spices and crispy, flavorful food, KFC has established itself as a leader in the fast-food industry with thousands of locations worldwide. It prides itself not only on delivering high-quality food but also on creating memorable customer experiences through excellent service and a strong brand culture. KFC fosters a work environment that is vibrant, inclusive, and focused on growth, equipping its employees with the skills and opportunities to excel in their careers. The chain is committed... Show More
Job Requirements
- 5 years in restaurant or retail management
- Proven ability to improve performance based on profit and loss analysis
- Proficient with digital tools and platforms
- Exceptional communication skills including written, verbal, and interpersonal
- Solid understanding of restaurant maintenance programs
- Champions KFC's culture and values with a focus on equity, inclusion and belonging
- Experienced in recognizing and motivating teams with a successful track record in people development
- Skilled in recruiting top talent and training both high and under-performing employees
- Adaptable to change and experienced in supporting change management
- Adheres to corporate policies and occupational health and food safety standards
Job Qualifications
- 5 years in restaurant or retail management with a strong track record in people management
- Proven ability to improve performance based on profit and loss analysis
- Proficient with digital tools and platforms
- Exceptional communication skills including written, verbal, and interpersonal
- Solid understanding of restaurant maintenance programs
- Champions KFC's culture and values with a focus on equity, inclusion and belonging
- Experienced in recognizing and motivating teams with a successful track record in people development
- Skilled in recruiting top talent and training both high and under-performing employees
- Adaptable to change and experienced in supporting change management
- Adheres to corporate policies and occupational health and food safety standards
Job Duties
- Recruit, onboard, and conduct orientations for top team members and shift supervisors
- Develop a comprehensive training plan, mentor assistant managers, shift supervisors, and team member trainers
- Recognize and reward outstanding team member performance regularly while fostering a culture of equity, inclusion and belonging
- Address and resolve conflicts promptly maintaining a positive work environment
- Personally engage with customers swiftly resolving any issues to ensure a positive experience
- Strategically schedule staff to optimize customer service, coach the management team on the KFC brand standards and lead product rollout meetings
- Analyze the restaurant's financial performance, manage the budget and develop strategies to maximize profitability without compromising customer experience
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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