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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
competitive pay
bonus eligible
2 weeks' vacation
Paid Time Off
Scholarship Opportunities
career advancement
Professional Development
medical benefits from day 1
free meal each shift
Job Description
KFC is a globally recognized fast-food restaurant chain renowned for its delicious fried chicken and commitment to quality and customer satisfaction. Established with a rich heritage and a strong brand identity, KFC operates numerous outlets worldwide, offering an inviting dining experience and a menu that appeals to a broad audience. The company prioritizes fostering a vibrant workplace culture that emphasizes equity, inclusion, and belonging, making it a preferred employer for those passionate about hospitality and team leadership. Known for its innovative marketing campaigns and dedication to community engagement, KFC continuously strives to enhance both customer experience and operational excellence within... Show More
Job Requirements
- 5 years in restaurant or retail management
- Strong track record in people management
- Proven ability to improve performance based on P&L analysis
- Proficiency with digital tools and platforms
- Exceptional communication skills
- Understanding of restaurant maintenance programs
- Commitment to equity, inclusion and belonging
- Experience in team motivation and people development
- Skill in recruiting and training employees
- Adaptability to change
- Adherence to corporate policies and health and safety standards
Job Qualifications
- 5 years in restaurant or retail management with a strong track record in people management
- Proven ability to improve performance based on P&L analysis
- Proficient with digital tools and platforms
- Exceptional communication skills, including written, verbal, and interpersonal
- Solid understanding of restaurant maintenance programs
- Champions KFC's culture and values with a focus on equity, inclusion and belonging
- Experienced in recognizing and motivating teams with a successful track record in people development
- Skilled in recruiting top talent and training both high and under-performing employees
- Adaptable to change and experienced in supporting change management
- Adheres to corporate policies and Occupational Health and Food Safety standards
Job Duties
- Recruit, onboard, and conduct orientations for top Team Members and Shift Supervisors
- Develop a comprehensive training plan, mentoring Assistant Managers, Shift Supervisors, and Team Member Trainers
- Recognize and reward outstanding Team Member performance regularly, while fostering a culture of equity, inclusion and belonging
- Address and resolve conflicts promptly, maintaining a positive work environment
- Personally engage with customers, swiftly resolving any issues to ensure a positive experience
- Strategically schedule staff to optimize customer service, coach the management team on the KFC brand standards and lead product rollout meetings
- Analyze the restaurant's financial performance, manage the budget and develop strategies to maximize profitability without compromising the customer experience
- Stay informed about competitors and aim to exceed their standards in all aspects, including digital presence and loyalty programs
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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