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Restaurant General Manager

Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible
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Benefits

Health Insurance
Benefits from day one
Paid Time Off

Job Description

KFC is a globally recognized fast-food restaurant chain known for its iconic fried chicken recipes and commitment to delivering fast, friendly, and consistent service. Operating in numerous countries, KFC prides itself on maintaining high culinary standards and cultivating a customer-first culture. As part of the fast-food industry, KFC combines efficiency, quality food production, and excellent customer service to stand apart in the competitive quick-service restaurant (QSR) market. Known for its innovative marketing and community involvement, KFC offers both customers and employees an engaging environment focused on growth and satisfaction.

The position of Restaurant General Manager at KFC represents a seni... Show More

Job Requirements

  • 5 years restaurant or retail management experience
  • Proven ability to improve performance based on profit and loss analysis
  • Proficient with digital tools and platforms
  • Exceptional communication skills
  • Solid understanding of restaurant maintenance programs
  • Commitment to equity, inclusion, and belonging in workplace culture
  • Experience in team motivation and development
  • Ability to recruit and train employees effectively
  • Adaptability to change and supporting change management
  • Compliance with corporate policies and occupational health and food safety standards

Job Qualifications

  • 5 years in restaurant or retail management with a strong track record in people management
  • Proven ability to improve performance based on P and L analysis
  • Proficient with digital tools and platforms
  • Exceptional communication skills, including written, verbal, and interpersonal
  • Solid understanding of restaurant maintenance programs
  • Champions KFC's culture and values, focusing on equity, inclusion and belonging
  • Experienced in recognizing and motivating teams with a successful track record in people development
  • Skilled in recruiting top talent and training both high and under-performing employees
  • Adaptable to change and experienced in supporting change management
  • Adheres to corporate policies and occupational health and food safety standards

Job Duties

  • Recruit, onboard, and conduct orientations for top team members and shift supervisors
  • Develop a comprehensive training plan, mentor assistant managers, shift supervisors, and team member trainers
  • Recognize and reward outstanding team member performance regularly
  • Address and resolve conflicts promptly, maintaining a positive work environment
  • Personally engage with customers, swiftly resolving any issues to ensure a positive experience
  • Strategically schedule staff to optimize customer service
  • Coach the management team on the KFC brand standards and lead product rollout meetings
  • Analyze the restaurant's financial performance, manage the budget and develop strategies to maximize profitability
  • Stay informed about competitors and aim to exceed their standards in all aspects, including digital presence and loyalty programs

Job Qualifications

Experience

Expert Level (7+ years)


Job Location

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