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Restaurant General Manager

Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible
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Benefits

competitive pay
bonus potential
Free Meals
Paid Time Off
Paid holidays
Medical insurance
HSA Option Available
Dental Insurance
Vision Insurance
short-term disability
long-term disability
Employer Paid Life Insurance
401(k) with employer match

Job Description

Zaxby's is a dynamic and rapidly expanding fast-casual restaurant chain specializing in chicken wings, chicken fingers, sandwiches, and salads. Known for its vibrant atmosphere and commitment to quality food, Zaxby's has cultivated a loyal customer base that enjoys not only the menu offerings but also the welcoming environment the brand provides. Founded with a focus on great food and fun experiences, Zaxby's continues to emphasize the importance of team camaraderie and customer satisfaction in every location. The company is a respected leader in the restaurant industry and offers vast opportunities for career growth at both corporate and franchise levels.
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Job Requirements

  • Must be 21 years of age or older
  • Must have a valid drivers license, vehicle insurance, and reliable transportation
  • Open availability and the ability to work a minimum of 5 days and 48 hours per week
  • Ability to work a flexible schedule including days, nights, weekends, and holidays
  • Successful completion of background check and motor vehicle report
  • Must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
  • Required minimum education: High school diploma or equivalent and some college preferred
  • 3-5 years management experience required
  • Restaurant management experience preferred

Job Qualifications

  • Must be 21 years of age or older
  • Must have a valid drivers license, vehicle insurance, and reliable transportation
  • Open availability and the ability to work a minimum of 5 days and 48 hours per week
  • Ability to work a flexible schedule including days, nights, weekends, and holidays
  • Must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
  • Required minimum education: High school diploma or equivalent and some college preferred
  • 3-5 years management experience required
  • Restaurant management experience preferred

Job Duties

  • Complete all training requirements including Zaxbys General Manager Development Plan and Operations Excellence Capstone Class and Food Safety Certification and Manager Certification and any additional training required by Zax LLC
  • Ensure that the restaurant delivers great experiences to guests
  • Maintain appropriate staffing levels by sourcing, interviewing, hiring, retaining, and recognizing top performers
  • Ensure team members receive proper training including ongoing mentoring, coaching, and development while holding team members accountable for their performance
  • Ensure effective work schedules are created timely and appropriately to drive sales and control labor costs
  • Plan and delegate shift assignments including communicating expectations and adjusting as needed
  • Ensure service, product quality, and cleanliness standards are consistently upheld
  • Create and maintain a positive culture and healthy team morale by providing guidance and leadership while being an example and role model for the team
  • Manage profitability through driving sales, controlling costs, developing team members, and ensuring operational standards are consistently upheld
  • Strive to increase sales by building community relationships and providing outstanding product and service
  • Control costs and losses and strive to improve at every opportunity by maintaining operational standards and ensuring compliance with all Zaxbys Franchising LLC and Zax LLC guidelines, policies, and procedures
  • Complete performance reviews for crew members and assist with performance reviews for managers
  • Maintain compliance with Zaxbys Franchising LLC, Zax LLC, federal, state, and local laws, guidelines, policies, and procedures
  • Utilize management tools and keep neat, accurate, and current records
  • Review performance metrics daily and develop action plans to enhance the execution of systems and processes to improve profitability, sales, and guest experience
  • Handle and report guest and team member complaints/concerns/injuries timely and in a friendly and respectful manner
  • Maintain an attitude of flexibility
  • Ensure the team works safely and follows all safety guidelines and procedures
  • Escalate concerns to your supervisor when appropriate
  • All other duties necessary to ensure restaurant operations function properly

Job Qualifications

Experience

Mid Level (3-7 years)


Job Location

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