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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $55,700.00 - $76,800.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
401(k) retirement plan
Health Savings Account employer match
Learning and development opportunities
Employee Stock
employee discount
Job Description
Wonder is a dynamic and innovative mealtime platform that revolutionizes the way people experience food by offering an unmatched variety within a single order. As a trailblazer in the food service industry, Wonder operates a unique concept that allows customers to mix and match hundreds of dishes from over 20 exclusive restaurants, all consolidated into one seamless order. This innovative approach caters to diverse cravings and preferences, ensuring everyone in a group can enjoy exactly what they desire without compromise. Wonder's commitment to quality and variety is reflected in every dish, crafted fresh on-site by talented culinary teams and served... Show More
Job Requirements
- Must be 21 years old and legally authorized to work in the US
- Must be able to lift up to 50 pounds and stand for extended periods
- Must have open availability, including nights and weekends
- Food Handler Certification or willingness to obtain
Job Qualifications
- At least 3 years of experience leading high-volume, complex operations in logistics, field-based retail, hospitality, food, or eCommerce
- Experience in fast-growing, operationally complex environments such as high-growth startups, multi-unit retail, or on-demand services
- Proven leadership background and track record of progressive growth and advancement
- Demonstrated success in full P&L ownership, KPI management, and driving operational results
- Strong problem-solving skills and ability to thrive in fast-paced, ambiguous environments
- Experience managing hybrid workforces across employees and contracted vendors or partners
- Cross-functional fluency with ability to influence and collaborate across finance, HR, logistics, culinary, and partner organizations
- Commitment to customer service, quality, accountability, and results
Job Duties
- Oversee all aspects of day-to-day operations across kitchen, service, and fulfillment channels (dine-in, pickup, delivery)
- Optimize labor deployment, throughput, and service execution to meet evolving business needs
- Ensure strict adherence to labor, food safety, team member safety, and compliance standards
- Monitor and manage inventory accuracy, waste reduction efforts, and product shelf life adherence
- Maintain high operational readiness by forecasting demand, resolving obstacles, and adjusting workflows in real-time
- Monitor customer feedback and operational trends to make data-informed decisions that drive service excellence
- Set and drive key operational KPIs, ensuring alignment across internal and external contributors
- Hire, onboard, coach, schedule, and develop a high-performing team of hourly employees and shift leaders
- Lead a blended on-site workforce of internal employees and external partners (contracted or brand-affiliated staff)
- Create a collaborative, on-brand environment where Wonder and third-party teams operate seamlessly under one roof
- Address performance issues respectfully and quickly using coaching and performance tools
- Ensure compliance with state and federal labor laws
- Take full ownership of the location’s P&L and use data to influence labor efficiency, food costs, and operational margin
- Establish and track KPIs related to guest experience, order accuracy, throughput, and financial performance
- Partner cross-functionally (with finance, culinary, procurement, logistics, etc.) to identify cost-saving and revenue-driving opportunities
- Build action plans around local performance insights, customer feedback, and operational trends
- Own and drive company talent pipelines with a strong focus on succession building and readiness
- Select, develop, and deploy certified trainers to support new store openings and maintain consistent onboarding of new hires
- Actively mentor and coach managers-in-training, preparing them for potential transfers or leadership roles at other locations
- Serve as a hands-on role model leader, modeling company values and reinforcing performance standards that promote personal and professional growth
- Anticipate future business needs and strategically align staffing, scheduling, and development efforts to ensure the organization is prepared for growth
- Contribute to company innovation and evolution by sharing feedback, piloting new initiatives and championing best practices for company-wide rollout
- Serve as the on-site point of contact for brand partners, vendors, and contracted operators
- Nurture relationships with local stakeholders to foster trust, partnership, and operational consistency
- Ensure that each brand operating in the kitchen adheres to Wonder’s service and food quality standards to deliver a flawless customer experience
- Represent Wonder in local community and business interactions, helping to grow our reputation and customer base
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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