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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $56,300.00 - $77,700.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Retirement Plan
Health savings account
Learning and development
Employee Stock
employee discount
Job Description
Wonder is an innovative mealtime platform that revolutionizes the way people experience food delivery and dining. As a unique culinary ecosystem, Wonder combines the offerings of over 20 exclusive restaurants, providing customers with the ability to mix and match hundreds of dishes in a single order. This flexibility ensures that everyone involved in the order enjoys exactly what they crave, from tacos and Thai cuisine to a diverse range of other food options. Wonder operates with a customer-centric approach, imposing zero delivery fees and offering convenient options for dine-in, pickup, or delivery at various Wonder locations. Behind the scenes, Wonder... Show More
Job Requirements
- must be 21 years old and legally authorized to work in the US
- must be able to lift up to 50 pounds and stand for extended periods
- must have open availability, including nights and weekends
- food handler certification (or willingness to obtain)
Job Qualifications
- business operator with at least 3 years of experience leading high-volume, complex operations in sectors like logistics, field-based retail, hospitality, food, or ecommerce
- experience in fast-growing, operationally complex environments such as high-growth startups, multi-unit retail, or on-demand services
- proven leadership background and track record of progressive growth and advancement
- demonstrated success in full P&L ownership, KPI management, and driving operational results
- proactive problem solver who thrives in fast-paced, ambiguous environments
- comfortable managing hybrid workforces across employees and contracted vendors/partners
- known for cross-functional fluency - able to influence and collaborate across finance, HR, logistics, culinary, and partner organizations
- obsessed with customer service, quality, accountability, and results
Job Duties
- oversee all aspects of day-to-day operations across kitchen, service, and fulfillment channels (dine-in, pickup, delivery)
- optimize labor deployment, throughput, and service execution to meet evolving business needs
- ensure strict adherence to labor, food safety, team member safety, and compliance standards
- monitor and manage inventory accuracy, waste reduction efforts, and product shelf life adherence
- maintain high operational readiness by forecasting demand, resolving obstacles, and adjusting workflows in real-time
- monitor customer feedback and operational trends to make data-informed decisions that drive service excellence
- set and drive key operational KPIs, ensuring alignment across internal and external contributors
- hire, onboard, coach, schedule, and develop a high-performing team of hourly employees and shift leaders
- lead a blended on-site workforce of internal employees and external partners (contracted or brand-affiliated staff)
- create a collaborative, on-brand environment where Wonder and third-party teams operate seamlessly under one roof
- address performance issues respectfully and quickly using coaching and performance tools
- ensure compliance with state and federal labor laws
- take full ownership of the location’s P&L and use data to influence labor efficiency, food costs, and operational margin
- establish and track KPIs related to guest experience, order accuracy, throughput, and financial performance
- partner cross-functionally (with finance, culinary, procurement, logistics, etc.) to identify cost-saving and revenue-driving opportunities
- build action plans around local performance insights, customer feedback, and operational trends
- own and drive company talent pipelines with a strong focus on succession building and readiness
- select, develop, and deploy certified trainers to support new store openings and maintain consistent onboarding of new hires
- actively mentor and coach managers-in-training, preparing them for potential transfers or leadership roles at other locations
- serve as a hands-on role model leader, modeling company values and reinforcing performance standards that promote personal and professional growth
- anticipate future business needs and strategically align staffing, scheduling, and development efforts to ensure the organization is prepared for growth
- contribute to company innovation and evolution by sharing feedback, piloting new initiatives and championing best practices for company-wide rollout
- serve as the on-site point of contact for brand partners, vendors, and contracted operators
- nurture relationships with local stakeholders to foster trust, partnership, and operational consistency
- ensure that each brand operating in the kitchen adheres to Wonder’s service and food quality standards to deliver a flawless customer experience
- represent Wonder in local community and business interactions, helping to grow our reputation and customer base
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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