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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $50,100.00 - $69,100.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Professional Development
Employee Discounts
Retirement Plan
flexible scheduling
Job Description
Dairy Queen is a globally recognized quick-service restaurant brand dedicated to delivering exceptional fan experiences through delicious food and outstanding service. Founded with the mission to create positive memories for all our fans, Dairy Queen has grown into a vibrant community where employees are encouraged to bring energy, enthusiasm, and passion to work every day. As a staple in the fast-food industry, Dairy Queen specializes in a wide variety of treats and meals, including its famous soft-serve ice cream and innovative food offerings. Our restaurants are more than just places to eat—they are places to connect, celebrate, and make smiles... Show More
Job Requirements
- Minimum three to five years of restaurant management experience
- High School diploma or equivalent
- Previous quick service restaurant experience strongly preferred
- Proven ability to manage restaurant profit and loss
- Strong hospitality and customer service skills
- Knowledge of safe food handling practices
- Must be ServSafe certifiable
- Ability to coach and develop employees effectively
- Ability to handle pressure and maintain positive attitude
- Physical capability to stand for entire shift and lift 50 pounds
- Ability to work in varying temperature ranges
- Highly organized and detail-oriented
- Good manners, proper personal hygiene, and promptness
Job Qualifications
- Three to five years of restaurant management experience with responsibility for restaurant profit and loss
- Previous quick service restaurant experience strongly preferred
- High School diploma or equivalent
- Strong hospitality and customer service skills
- Proven track record of effectively managing COGS and labor
- Strong knowledge and application of safe food handling practices
- Must be ServSafe certifiable
- Excellent track record of coaching and developing employees
- Ability to work well under pressure-packed situations while maintaining a great attitude
- Comfortable standing for entire shift and able to lift 50 pounds
- Highly organized and detail-oriented with the capability to oversee many aspects of the business and multiple areas simultaneously in a fast-paced environment
- Exhibit good manners, proper personal hygiene, and promptness
- Have fun and maintain a positive attitude at all times
Job Duties
- Be an ambassador of the Dairy Queen brand and be professional in every aspect of performance
- Enthusiastically greet and welcome fans to the Dairy Queen brand
- Strive to exceed fan expectations and deliver fan first service through timely and quality service
- Develop the restaurant's business plan by working with the owner and manage restaurant profit and loss to optimize sales and profit
- Meet or exceed Dairy Queen brand standards with competency in inventory and cash controls
- Hire, train, coach and develop the store management team and hourly crew members to build a highly skilled and productive team
- Create and maintain a positive, safe, clean, and inviting environment for fans and team members
- Ensure that Food Safety is the top training priority in store operations
- role model and enforce safe food handling practices
- Ensure that all PRIDE systems and routines are incorporated into the day-to-day operations of the restaurant
- setting each scheduled shift up for success
- Calmly solve fan concerns and embrace Dairy Queen's service recovery standards
- Be a willing team player and maintain a cooperative, harmonious working relationship with management and team members
- Attract new Fans and increase restaurant sales by developing and implementing local, regional and national marketing promotions and activities, including advertising, public and community relations programs
- identifying and evaluating local competitors' store marketing
- evaluating program results
- identifying and tracking changing consumer demands
- At all times exhibit a genuine passion for excellence
- Perform other duties as assigned by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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