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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $60,000.00 - $66,000.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Quarterly bonus
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
401k Match
flexible schedules
Employee assistance program
free uniform
Fast track career opportunities
Job Description
Smashburger is a renowned fast-casual restaurant chain specializing in serving better burgers with a commitment to quality service, support, and teamwork. Founded in 2007, Smashburger has expanded rapidly, opening an average of 10 restaurants annually, driven by a philosophy of building better teams, better experiences, and better benefits. The company prides itself on fostering a diverse and safe workplace environment where team members are treated fairly and have ample opportunities for learning and growth. Smashburger's focus on employee development is evident in its investment in internal career advancement and comprehensive training programs. As a forward-thinking and customer-centric business, Smashburger emphasizes... Show More
Job Requirements
- 1-2 years of restaurant general manager experience in restaurants
- Flexible to work nights, weekends, and holidays
- Follow Smashburger uniform standards
- Ability to follow all guidelines and procedures set forth by Smashburger and comply with local, state, and federal employment regulations
- Must successfully complete Smashburger training program
- Possess strong communication skills, both written and verbal, to effectively communicate with restaurant management, front line employees and corporate support teams
- People management skills to effectively select, assess, coach/counsel, develop, motivate, and lead restaurant teams
- Excellent attention to detail
- Proven time management, consistency, and organizational skills
- Highly motivated, self-directed, and results driven
- Physical ability to stand for extended periods and lift boxes up to 50 lbs
- Ability to work in high and low temperatures
Job Qualifications
- 1-2 years of restaurant general manager experience
- Strong communication skills
- People management and leadership skills
- Ability to operate and manage restaurant operations
- Experience with employee training and development
- Knowledge of food safety and health regulations
- Proficient in managing budgets, labor costs, and inventory
- Ability to resolve employee relations and guest complaints effectively
- Demonstrated commitment to customer service excellence
Job Duties
- Report to the Director of Operations/District Manager and support management teams
- Manage performance of multiple Restaurant Managers, Shift Leaders, and Employees
- Promote a fun and positive work environment
- Develop future leaders for the company
- Manage the effectiveness of people-focused processes and systems
- Ensure adequate staffing including employee retention, communication with recruiting, and applicant selection
- Provide initial and ongoing training using SmashConnect LMS and 4-step method
- Reward and recognize outstanding employee performance
- Engage in talent reviews and performance conversations for all management staff
- Partner with HR Business Partner to manage progressive disciplinary processes
- Resolve employee relations issues with DO/SDO and HRBP
- Manage completion of operational checklists including line checks, uniform standards, opening/closing lists, safe and deposit logs
- Manage FSC operational standards and complete corrective action plans for audits
- Oversee guest experience metrics (NPS and OSAT) and resolve complaints within 24 hours
- Ensure compliance with food safety standards and local health department regulations
- Exemplify guest service and communicate SIZZLE service standards
- Facilitate routine management communication
- Manage business spends and budgets
- Control COGS through ordering, inventory, and FIFO reporting
- Monitor spending in cleaning, small wares, and operating costs
- Adhere to cash policies to minimize theft or shortages
- Build sales through community involvement and improving FSC operations
- Manage labor costs within state law and company standards
- Participate in P&L reviews and build schedules based on forecast and labor percentages
- Manage local store marketing programs as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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