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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $60,000.00 - $70,000.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Group Life Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Job Description
Potbelly Sandwich Shops is a well-established fast-casual restaurant chain known for its delicious sandwiches and welcoming atmosphere. Founded in 1977 as a small antique store that transformed into a neighborhood sandwich shop, Potbelly has expanded to over 400 locations across the United States. The brand prides itself on delivering good vibes and craveable food, creating a fun, vibrant environment for both customers and employees. Potbelly values positive energy, community involvement, and exceptional customer service, which have contributed to its enduring success and loyal customer base.
The General Manager role at Potbelly offers an exciting opportunity for motivated profession... Show More
The General Manager role at Potbelly offers an exciting opportunity for motivated profession... Show More
Job Requirements
- High school degree
- minimum of 2 years experience as a general manager in a restaurant or retail environment with P&L responsibility
- open availability
- completion of food safety certification course
- ability to stand and walk for 9-10 hours per day
- ability to lift up to 10 pounds frequently and up to 50 pounds occasionally
- ability to work 45 hours per week
- ability to communicate effectively in English
- strong financial literacy
- ability to manage a fast-paced, high-volume restaurant
- strong interpersonal skills
- ability to multi-task and prioritize
- proficient in Microsoft Office
Job Qualifications
- Minimum of at least 2 years as a General Manager in a restaurant or retail environment with P&L responsibility
- high school degree
- bachelors degree preferred
- strong business acumen
- ability to see big picture
- ability to manage a fast-paced, high-volume, clean, customer-focused restaurant
- open availability
- food safety certification required
- ability to comprehend and communicate in English
- must spend 80-90 percent of time on the shop floor
- financial literacy
- exceptional customer service skills
- strong time-management skills
- strong interpersonal skills
- strong communication skills
- ability to delegate, follow-up and hold team accountable
- ability to create and execute effective plans to build the business
- ability to set budgets and maintain food and beverage cost
- ability to follow expectations and guidelines set by Potbelly
- Microsoft Office skills
- knows, lives and can teach The Potbelly Advantage
- adopts the Potbelly Values as personal values
- excellent communication skills including active listening
- sustained record of leading teams to success
- extremely strong work ethic
- educated and active learner
- initiative to solve problems and get things done correctly and on time
- ability to grow other leaders
- humility and self-confidence
- knows how and successfully grows sales/business profitably
Job Duties
- Select and hire great employees who represent Potbelly values
- train and develop all employees to the next level
- assess staff abilities
- create and implement effective development plans
- create and enforce a plan to reduce turnover
- delegate tasks to team and provide follow-up
- hold team accountable
- build relationships among team members
- provide effective and open communication on goals during team meetings
- recognize positive contributions
- provide timely and thorough performance appraisals based on defined goals and objectives
- educate team on and enforce all appropriate personnel policies, labor laws, and security and safety procedures
- administer all in-shop employee benefits and payroll procedures
- make customers really happy
- effectively handle customer complaints and issues
- measure customer satisfaction and execute plan to improve both satisfaction and loyalty
- maintain a clean and inviting shop
- ensure cleanliness, maintenance and security standards are met
- ensure product quality, safety and sanitation standards are met
- provide fast, friendly and accurate service
- continuously improve customer feedback program scores
- increase comp sales and deliver budgeted sales each period
- create marketing plan and lead local shop marketing to increase sales
- create shop plan to continuously improve the business
- control cost of goods, variances and inventories within the shop
- staff and schedule appropriately to control labor costs
- ensure proper cash handling and deposit procedures are followed
- ensure appropriate inventory and ordering systems are in place
- understand and learn from financial reports
- increase flow-through
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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