Shake Shack logo

Shake Shack

Restaurant General Manager

Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible
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Benefits

weekly pay
performance bonuses
Shake Shack Meal Discounts
Medical insurance
Dental Insurance
Vision Insurance
Employer Paid Life Insurance
Employer paid disability insurance
401k plan with company match
Paid Time Off
Paid parental leave
Employee Assistance Program access
Pre-tax commuter benefits
flexible spending accounts
Dependent care accounts
development opportunities

Job Description

Shake Shack is a rapidly growing hospitality brand that has its roots in New York City. It began as a humble hot dog cart in Madison Square Park, created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table. Shake Shack quickly became a local favorite, with fans lining up daily to enjoy high-quality food served with exceptional hospitality. The proceeds from the cart were donated back to park beautification efforts, reflecting the company's strong commitment to community and social responsibility. Over time, what started as a small stand evolved into a... Show More

Job Requirements

  • Minimum 3 years of restaurant general management experience
  • knowledge of restaurant operations including personnel management, food preparation, purchasing, sanitation, health codes, and security
  • ability to train others on Shack operations
  • leadership skills focused on coaching and motivating team members
  • understanding of financial aspects of business operations including profit and loss
  • food handler certification preferred
  • ability to work flexible hours

Job Qualifications

  • Minimum 3 years of restaurant general management experience in a high volume, fast-paced environment
  • working knowledge of restaurant operations including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security
  • ability to learn and train others on all aspects of the Shack operations
  • demonstrated ability to champion hospitality and motivate team members
  • strong leadership skills with a focus on coaching and achieving excellence
  • knowledgeable in all financial aspects of business operations
  • minimum 3 years of profit and loss responsibilities
  • food handler certification preferred
  • willingness to work flexible hours

Job Duties

  • Lead, coach and develop team members
  • manage inventory, quality, and safety protocols
  • meet and exceed financial and profitability goals by managing budget
  • maintain top-notch standards of excellence and hospitality
  • drive sales and profits while developing people
  • implement company policies, procedures, and strategies to promote effective local and state health and safety code compliance
  • manage payroll and scheduling
  • promote the brand in the local community through word-of-mouth and restaurant events

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Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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