Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $60,000.00 - $66,000.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Quarterly bonus
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
401k Match
flexible schedules
Employee assistance program
free uniform
Referral Bonus
Job Description
SMASHBURGER is a leading fast-casual restaurant chain founded in 2007 with a mission to serve better burgers through exceptional service, support, and teamwork. Since its inception, Smashburger has grown rapidly, opening an average of 10 new restaurants each year. The company values its diverse workforce and is committed to creating a safe and inclusive working environment where team members are treated fairly. Smashburger invests significantly in the learning and professional growth of its employees, providing internal opportunities to advance within the company. Their motto, "We just build better," highlights their commitment to delivering better burgers, fostering better teams, creating better... Show More
Job Requirements
- 1-2 years of Restaurant General Manager experience in restaurants
- Flexible to work nights, weekends, and holidays
- Follow Smashburger uniform standards
- Ability to follow all guidelines and procedures set by Smashburger and employment regulations
- Successfully complete Smashburger training program
- Possess strong communication skills both written and verbal
- People management skills to select, assess, coach, counsel, develop, motivate, and lead teams
- Excellent attention to detail
- Proven time management, consistency, and organizational skills
- Highly motivated, self-directed, results-driven
- Physical ability to stand for extended periods and lift 50 lbs
- Ability to work in high and low temperatures
Job Qualifications
- 1-2 years of Restaurant General Manager experience
- Strong communication skills both written and verbal
- People management skills including coaching, counseling, and leadership
- Excellent attention to detail
- Proven time management and organizational skills
- Highly motivated, self-directed, and results-driven
Job Duties
- Report to Director of Operations/District Manager and support management teams at the restaurant location
- Manage performance of multiple Restaurant Managers, Shift Leaders, and employees
- Promote a fun and positive work environment
- Develop future leaders for the company
- Manage effectiveness of people-focused processes and systems
- Ensure adequate staffing through hiring, retention, and communication of staffing needs
- Provide initial and ongoing training using SmashConnect LMS and 4 step training method
- Reward and recognize employee performance exceeding standards
- Engage in talent reviews and performance conversations
- Partner with HR Business Partner for managing disciplinary processes
- Resolve employee relations issues
- Manage daily operational checklists including line checks, uniform standards, safe and deposit logs
- Maintain FSC operational standards and complete corrective action plans for audits
- Manage guest experience metrics (NPS and OSAT) and resolve complaints within 24 hours
- Ensure compliance with all food safety regulations
- Exemplify and communicate guest service standards
- Manage onboarding and training of new employees
- Facilitate routine management communication
- Manage business spending and budgets
- Control COGS through inventory and PAR ordering management
- Manage spending on accounts cleaning, small wares, and operating costs
- Follow company cash policies to minimize losses
- Build sales through community involvement and improved operations
- Manage labor costs within labor laws
- Participate in P&L reviews
- Build schedules based on sales forecasts
- Manage local marketing programs
OysterLink - a focused job platform for restaurants and hotels.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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