Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Benefits
competitive pay
bonus eligible
4 weeks vacation
Paid Time Off
Tuition Reimbursement
Scholarship Opportunities
career advancement
Professional Development
medical benefits from day 1
401K retirement plan with 6% match
Health and wellness programs
Employee Discounts
free meal each shift
KFC Foundation programs including free college tuition at WGU
Job Description
KFC is a globally recognized fast-food restaurant chain known for its delicious fried chicken and commitment to quality service. Established more than 80 years ago, KFC has maintained a leading position in the quick-service restaurant industry by consistently delivering exceptional dining experiences and flavorful meals. As a brand that values its employees and customers alike, KFC fosters a culture centered around equity, inclusion, and belonging, creating a positive environment for both team members and guests. The company is dedicated to the professional growth of its staff, offering various programs for career advancement, development opportunities, and education support through notable initiatives... Show More
Job Requirements
- 5 years in restaurant or retail management
- Proven ability to analyze and improve financial performance
- Proficient with digital tools and platforms
- Strong communication skills
- Knowledge of restaurant maintenance procedures
- Commitment to equity, inclusion, and belonging principles
- Experience in team recognition and motivation
- Skilled in recruiting and training employees
- Ability to manage change effectively
- Compliance with corporate policies and health and safety regulations
Job Qualifications
- 5 years in restaurant or retail management with a strong track record in people management
- Proven ability to improve performance based on P&L analysis
- Proficient with digital tools and platforms
- Exceptional communication skills, including written, verbal, and interpersonal
- Solid understanding of restaurant maintenance programs
- Champions KFC's culture and values, with a focus on equity, inclusion and belonging
- Experienced in recognizing and motivating teams, with a successful track record in people development
- Skilled in recruiting top talent and training both high and under-performing employees
- Adaptable to change and experienced in supporting change management
- Adheres to corporate policies and occupational health and food safety standards
Job Duties
- Recruit, onboard, and conduct orientations for top team members and shift supervisors, ensuring a strong, well-prepared team
- Develop a comprehensive training plan, mentoring assistant managers, shift supervisors, and team member trainers as well as overseeing the execution of all training and development initiatives
- Recognize and reward outstanding team member performance regularly, while fostering a culture of equity, inclusion and belonging
- Address and resolve conflicts promptly, maintaining a positive work environment
- Personally engage with customers, swiftly resolving any issues to ensure a positive experience
- Strategically schedule staff to optimize customer service, coach the management team on the KFC brand standards and lead product rollout meetings to ensure successful implementation
- Analyze the restaurant's financial performance, manage the budget and develop strategies to maximize profitability without compromising the customer experience
- Stay informed about competitors and aim to exceed their standards in all aspects, including digital presence and loyalty programs
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Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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