Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
competitive pay
bonus eligible
vacation
Paid Time Off
Scholarship Opportunities
career advancement
medical benefits from day 1
free meal each shift
KFC Foundation programs
Job Description
KFC is a globally recognized fast-food restaurant chain renowned for its mouth-watering fried chicken and exceptional dining experiences. Established decades ago, KFC has grown to become one of the largest and most beloved restaurant brands worldwide, famous for its secret blend of 11 herbs and spices. With a commitment to delivering top-quality food and outstanding customer service, KFC operates numerous outlets across various countries, each upholding the brand's reputation for excellence and innovation in the quick-service restaurant industry.
As a Restaurant General Manager at KFC, you will play a pivotal role in driving the success of the restaurant b... Show More
As a Restaurant General Manager at KFC, you will play a pivotal role in driving the success of the restaurant b... Show More
Job Requirements
- 5 years in restaurant or retail management with a strong track record in people management
- Proven ability to improve performance based on P and L analysis
- Proficient with digital tools and platforms
- Exceptional communication skills including written, verbal, and interpersonal
- Solid understanding of restaurant maintenance programs
- Champions KFC's culture and values with a focus on equity, inclusion and belonging
- Experienced in recognizing and motivating teams with a successful track record in people development
- Skilled in recruiting top talent and training both high and under performing employees
- Adaptable to change and experienced in supporting change management
- Adheres to corporate policies and occupational health and food safety standards
Job Qualifications
- 5 years in restaurant or retail management with a strong track record in people management
- Proven ability to improve performance based on P and L analysis
- Proficient with digital tools and platforms
- Exceptional communication skills including written, verbal, and interpersonal
- Solid understanding of restaurant maintenance programs
- Champions KFC's culture and values with a focus on equity, inclusion and belonging
- Experienced in recognizing and motivating teams with a successful track record in people development
- Skilled in recruiting top talent and training both high and under performing employees
- Adaptable to change and experienced in supporting change management
- Adheres to corporate policies and occupational health and food safety standards
Job Duties
- Recruit, onboard, and conduct orientations for top team members and shift supervisors
- Develop a comprehensive training plan, mentoring assistant managers, shift supervisors, and team member trainers as well as overseeing training and development initiatives
- Recognize and reward outstanding team member performance regularly while fostering a culture of equity, inclusion and belonging
- Address and resolve conflicts promptly, maintaining a positive work environment
- Personally engage with customers, swiftly resolving any issues to ensure a positive experience
- Strategically schedule staff to optimize customer service, coach the management team on the KFC brand standards and lead product rollout meetings
- Analyze the restaurant's financial performance, manage the budget and develop strategies to maximize profitability without compromising the customer experience
- Stay informed about competitors and aim to exceed their standards in all aspects including digital presence and loyalty programs
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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