Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $48,000.00 - $62,500.00
Work Schedule
Weekend Shifts
Benefits
competitive salary
bonus program
401(k) with Company Match
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Ongoing career development
Leadership development
Scholarship Opportunities
People-first culture
Values-based leadership
Job Description
Rackson is a prominent Quick Service Restaurant (QSR) operator in the United States, known for its strong growth strategy and commitment to values-based leadership. At the heart of Rackson's culture is a people-first approach, fostering an environment where employees feel valued, respected, and empowered to grow. The company takes pride in being recognized as one of the top QSR operators in the country, managing well-known fast food brands that serve millions of guests daily. One of its flagship brands, BURGER KING, is the second largest fast food hamburger chain in the world, famous for high-quality, great-tasting, and affordable food. Founded... Show More
Job Requirements
- Must be at least 18 years of age
- high school diploma or equivalent restaurant management experience
- communication in English is required, Spanish comprehension helpful
- fundamental requirements include reading, writing, math, and computer/POS skills
- previous experience as an assistant manager / general manager in a customer service environment with P&L experience
- strong leadership skills, including leading by example and remaining calm and professional in challenging situations
- ability to handle confidential information with discretion
- willingness to learn all areas of restaurant operations and work multiple stations
- knowledge of food & beverage performance metrics, product specifications, and management systems
- technically proficient in all aspects of food preparation, production, and delivery
- displays detailed knowledge of all key food handling/food safety procedures
- ability to display positive attitude and a genuine desire to make others happy and serve one another
- ability to treat others with respect and care
- strong communication skills including verbal communication in Spanish and/or English
- self-motivated and action-oriented
- attitude that embraces learning
- willing to admit when mistakes are made, take accountability, and fix issues
- prompt and regular attendance on assigned shifts - dependable and reliable
- must have reliable transportation to work and company outside events/meetings
- must be available and willing to work a variety of days/times including weekends, evenings, and holidays
- must be able to work a minimum of 50 hours per week
- physical requirements include lifting, moving, carrying, and stacking cartons up to 50 pounds from various heights
- standing for long periods of time
- frequently squatting or stooping
- reaching overhead, forward, and underneath shelves, counters, tables, and kitchen equipment
- frequent motions of bending, wiping, sweeping, and mopping
- frequent exposure to fluctuating temperatures in coolers, freezers, and cooking sections
- hazards include slipping, tripping, burns, cuts, abrasions, and falls
- reasonable accommodations may be made for individuals with disabilities to perform essential functions
Job Qualifications
- Must be at least 18 years of age
- high school diploma or equivalent restaurant management experience
- communication in English is required, Spanish comprehension helpful
- fundamental requirements include reading, writing, math, and computer/POS skills
- previous experience as an assistant manager / general manager in a customer service environment with P&L experience
- strong leadership skills, including leading by example and remaining calm and professional in challenging situations
- ability to handle confidential information with discretion
- willingness to learn all areas of restaurant operations and work multiple stations
- knowledge of food & beverage performance metrics, product specifications, and management systems
- technically proficient in all aspects of food preparation, production, and delivery
- displays detailed knowledge of all key food handling/food safety procedures
- ability to display positive attitude and a genuine desire to make others happy and serve one another
- ability to treat others with respect and care
- strong communication skills including verbal communication in Spanish and/or English
- self-motivated and action-oriented
- attitude that embraces learning
- willing to admit when mistakes are made, take accountability, and fix issues
- prompt and regular attendance on assigned shifts - dependable and reliable
- must have reliable transportation to work and company outside events/meetings
- must be available and willing to work a variety of days/times including weekends, evenings, and holidays
- must be able to work a minimum of 50 hours per week
Job Duties
- Supervises and trains restaurant-level employees, ensuring compliance with brand standards and labor laws
- manages staffing levels, recruits talent, and develops internal candidates for management positions
- treats employees with respect, recognizes their contributions, and holds them accountable for delivering excellent service and food quality
- maintains brand image through cleanliness, maintenance, and adherence to food safety requirements
- analyzes operational and financial performance, identifies trends, and implements action plans for long-term sales growth
- ensures all cash handling procedures are followed within the store
- considers cost/benefit impact of financial decisions, monitors costs, and adheres to budget goals
- demonstrates self-awareness, motivates others, and fosters a supportive environment for team members
- plans and executes shift operations efficiently, emphasizing cost control and teamwork
- leads with empathy and fairness, identifying and developing talent for future roles
- coordinates restaurant operations, including staffing, inventory management, and administrative duties
- focuses on continuous improvement, reviews practices, and resolves guest concerns promptly
- interacts with guests, responds to inquiries and complaints, ensuring positive resolution and guest recovery
- understands the impact of job responsibilities on guests, team, and restaurant operations
- ensures adherence to brand standards for service, food quality, and safety
- motivates and trains team members, ensuring compliance with safety and quality standards while maintaining a safe environment for guests and team members
- other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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