Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $65,000.00 - $70,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Group Life Insurance
Paid Time Off
Job Description
Potbelly Sandwich Shops started as a small antique store in 1977 and quickly evolved into a popular neighborhood sandwich shop. Today, it serves delicious food in a fun and welcoming environment across more than 400 shops in the United States. Potbelly is committed to creating good vibes and memorable experiences for both customers and employees. The company culture emphasizes positivity, teamwork, and community involvement, making Potbelly a great place for career growth and development.
The role of General Manager at Potbelly is crucial for maintaining the brand's reputation for quality food and exceptional customer service. General Managers serve a... Show More
The role of General Manager at Potbelly is crucial for maintaining the brand's reputation for quality food and exceptional customer service. General Managers serve a... Show More
Job Requirements
- High school diploma
- Minimum 2 years general manager experience in restaurant or retail with P&L responsibility
- Food safety certification as required by state
- Open availability
- Ability to work 45 hours weekly including standing/walking for 9-10 hours
- Ability to lift up to 50 pounds
- Ability to communicate effectively in English
- Must spend 80-90% time on shop floor
- Strong customer service skills
- Financial literacy
- Ability to follow company policies and procedures
Job Qualifications
- Minimum of 2 years as a general manager in restaurant or retail with P&L responsibility
- Experience in the restaurant industry preferred
- High school diploma required, bachelor’s degree preferred
- Strong business acumen and financial literacy
- Excellent communication skills, both written and verbal
- Demonstrated leadership and team development abilities
- Ability to manage a fast-paced, customer-focused environment
- Open availability and food safety certification
- Strong time-management and multitasking skills
- Proficiency in Microsoft Office
- Commitment to Potbelly values and customer service excellence
Job Duties
- Select and hire great employees who represent Potbelly values
- Train and develop all employees to the next level
- Assess staff abilities and create effective development plans
- Delegate tasks and hold team accountable
- Build relationships and communicate goals with the team
- Provide timely performance appraisals
- Enforce personnel policies, labor laws and safety procedures
- Make customers really happy and handle customer issues
- Measure and improve customer satisfaction and loyalty
- Maintain cleanliness, safety, and product quality standards
- Provide fast, friendly and accurate service
- Increase comp sales and deliver budget goals
- Lead local marketing efforts and community involvement
- Create plans to continuously improve the business
- Control cost of goods, variances and inventories
- Staff and schedule to control labor costs
- Ensure proper cash handling and inventory ordering
- Analyze financial reports and increase profit flow-through
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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