Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $22.00 - $23.00
Work Schedule
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and development opportunities
employee recognition programs
Job Description
Dunkin' is a leading global restaurant brand known for its delicious coffee, baked goods, and fast-casual dining experience. With a strong commitment to quality, customer service, and community engagement, Dunkin' operates numerous franchise locations worldwide. The company prides itself on fostering a positive work environment and delivering exceptional guest experiences while maintaining operational excellence. As a part of Inspire Brands, Dunkin' benefits from a wealth of industry knowledge and resources that support its continued growth and innovation in the competitive food service market.
The role of a Restaurant Manager at Dunkin' is pivotal to the success of each location. ... Show More
The role of a Restaurant Manager at Dunkin' is pivotal to the success of each location. ... Show More
Job Requirements
- Basic computer skills
- fluent in spoken and written English or predominant language in your market
- basic math and financial management
- previous leadership experience in retail, restaurant or hospitality preferred or ability to show leadership
- a college degree is preferred
Job Qualifications
- Basic computer skills
- fluent in spoken and written English or predominant language in your market
- basic math and financial management
- previous leadership experience in retail, restaurant or hospitality preferred or ability to show leadership
- college degree preferred
- strong analytical skills and business acumen
- ability to work well with others in a fast-paced team environment
- punctuality with honesty and positive attitude
- willingness to learn and embrace change
- ability to train and develop a team including giving positive and constructive feedback
- guest focused
- time management skills
- ability to manage conflict
- problem solving skills
- ability to motivate others
Job Duties
- Able to perform all responsibilities of restaurant team members
- recruit, hire, train, and supervise restaurant team members including shift leaders, bakers, and other support staff
- foster a positive work environment by promoting teamwork, providing coaching and feedback, and resolving conflicts
- implement training programs to enhance team member skills and performance
- lead by example demonstrating strong work ethic, professionalism, and adherence to company values
- oversee day-to-day operations including opening and closing procedures, cash management, inventory control, and following brand standards
- ensure compliance with health and safety regulations, food handling guidelines, and sanitation standards
- create and maintain a guest-focused culture in the restaurant
- review guest feedback results and implement action plans to drive improvement
- develop and implement operational strategies to increase efficiency, reduce waste, and enhance overall productivity
- ensure exceptional customer service by providing a welcoming and friendly atmosphere
- monitor customer feedback and reviews taking necessary steps to improve service quality and address recurring issues
- monitor and control food and labor costs, inventory levels, and waste to maximize profitability
- engage with the local community and explore opportunities for partnerships or sponsorships
- stay updated with industry trends, competitor activities, and customer preferences
- communicate restaurant priorities, goals, and results to team members
- execute new product roll-outs including training, marketing, and sampling
- complete DCP and other vendor orders to keep products fully stocked
- conduct self-assessments and action plans for food safety and brand standards
- ensure the restaurant budget is met as determined by the franchisee
- engage with Dunkin' and Inspire Brands Field Operations team as appropriate
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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