Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $60,000.00 - $70,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Group Life Insurance
Paid Time Off
Job Description
Potbelly Sandwich Shops is a well-established and beloved restaurant chain that began its journey in 1977 as a small antique store before transforming into a neighborhood sandwich shop famous for its delicious offerings and welcoming atmosphere. Over time, Potbelly has expanded to more than 400 shops across the United States, earning its reputation by combining good vibes with craveable, high-quality food. The brand is recognized not only for its tasty sandwiches but also for its commitment to creating a fun and positive environment for both customers and employees alike. Potbelly’s culture emphasizes community involvement, authentic customer service, and fostering a... Show More
Job Requirements
- High School degree
- Minimum 2 years experience as a General Manager in restaurant or retail with P&L responsibility
- Open availability
- Ability to work a minimum of 45 hours per week
- Ability to stand and walk for 9-10 hours per day
- Ability to lift up to 10 pounds frequently and up to 50 pounds occasionally
- Ability to pass Food Safety Certification course
- Ability to comprehend and communicate in English
- Must spend 80-90% of time on shop floor
- Ability to tolerate noise and allergens such as peanut products, egg, dairy, gluten, soy, seafood, and shellfish
- Ability to follow Potbelly policies
Job Qualifications
- Minimum of at least 2 years as a General Manager in a restaurant or retail environment with P&L responsibility
- Experience in the Restaurant Industry preferred
- High School degree
- Bachelor’s degree preferred
- Strong business acumen
- Ability to manage a fast-paced, high-volume, clean, customer-focused restaurant
- Open availability
- Certified in Food Safety or able to pass certification
- Excellent communication skills
- Sustained record of leading teams to success
- Strong work ethic
- Active learner
- Ability to solve problems and get things done on time
- Ability to grow other leaders
- Humility and self-confidence
- Knowledge of Potbelly values and ability to teach
- Ability to increase sales and business profitably
- Financial literacy
- Strong time-management and organizational skills
- Strong interpersonal skills
- Ability to delegate and hold team accountable
- Microsoft Office skills
- Ability to follow Potbelly guidelines
Job Duties
- Select and hire great employees who represent Potbelly values
- Train and develop all employees to the next level
- Assess staff abilities and create and implement development plans
- Create and enforce a plan to reduce turnover
- Delegate tasks to team and provide follow-up
- Hold team accountable
- Build relationships among team members and provide communication during meetings
- Provide timely performance appraisals
- Enforce personnel policies, labor laws, and safety procedures
- Administer employee benefits and payroll
- Make customers happy and handle complaints effectively
- Measure and improve customer satisfaction and loyalty
- Maintain cleanliness, maintenance, and security standards
- Ensure product quality, safety, and sanitation
- Provide fast, friendly, and accurate service
- Continuously improve customer feedback scores
- Increase comp sales and deliver budgeted sales
- Create and lead local marketing plans
- Involve in community and local activities
- Create shop plans for continuous business improvement
- Control cost of goods, variances, and inventory
- Staff and schedule appropriately to control labor costs
- Ensure proper cash handling and deposit procedures
- Maintain inventory and ordering systems
- Understand and learn from financial reports
- Increase flow-through profitability
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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