Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $52,500.00 - $72,400.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Competitive salary and bonus program
401(k) with Company Match
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Ongoing career development
Scholarship Opportunities
Job Description
Rackson is recognized as one of the top quick-service restaurant (QSR) operators in the United States, distinguished by its strong growth strategy and a deep commitment to values-based leadership. Established as a leading player in the fast-food industry, Rackson has built its reputation on putting people first, which is at the core of its company culture. This people-first approach ensures that not only guests but also employees are valued and supported, fostering a positive and collaborative work environment where staff can thrive and grow. Rackson’s dedication to authentic leadership and continual development has set it apart from competitors, making it... Show More
Job Requirements
- Must be at least 18 years of age
- high school diploma or equivalent
- previous assistant manager or general manager experience in customer service with P&L responsibility
- effective communication skills in English
- willingness to work multiple stations
- reliable transportation
- availability to work weekends, evenings, and holidays
- ability to lift and carry up to 50 pounds
- ability to stand for long periods
- physical agility including bending, squatting, and reaching
- regular and dependable attendance
- ability to work minimum 50 hours per week
- ability to handle confidential information
- willingness to learn all restaurant operational areas
Job Qualifications
- Must be at least 18 years of age
- high school diploma or equivalent restaurant management experience
- communication in English is required, Spanish comprehension helpful
- previous experience as an assistant manager or general manager in a customer service environment with P&L experience
- strong leadership skills, including leading by example and remaining calm and professional in challenging situations
- ability to handle confidential information with discretion, looping in the right stakeholders for support when needed
- willingness to learn all areas of restaurant operations and work multiple stations
- knowledge of food and beverage performance metrics, product specifications, and management systems
- technically proficient in all aspects of food preparation, production, and delivery
- displays detailed knowledge of all key food handling/food safety procedures
- ability to display positive attitude and a genuine desire to make others happy and serve one another
- ability to treat others with respect and care
- strong communication skills, including verbal communication in Spanish and/or English
- self-motivated and action-oriented
- attitude that embraces learning
- willing to admit mistakes, take accountability, and fix issues
- prompt and regular attendance on assigned shifts
- must have reliable transportation to work and company events
- must be available to work a variety of days/times including weekends, evenings, and holidays
- must be able to work a minimum of 50 hours per week
Job Duties
- Supervises and trains restaurant-level employees, ensuring compliance with brand standards and labor laws
- manages staffing levels, recruits talent, and develops internal candidates for management positions
- treats employees with respect, recognizes their contributions, and holds them accountable for delivering excellent service and food quality
- maintains brand image through cleanliness, maintenance, and adherence to food safety requirements
- analyzes operational and financial performance, identifies trends, and implements action plans for long-term sales growth
- ensures all cash handling procedures are followed within the store
- considers cost/benefit impact of financial decisions, monitors costs, and adheres to budget goals
- demonstrates self-awareness, motivates others, and fosters a supportive environment for team members
- plans and executes shift operations efficiently, emphasizing cost control and teamwork
- leads with empathy and fairness, identifying and developing talent for future roles
- coordinates restaurant operations, including staffing, inventory management, and administrative duties
- focuses on continuous improvement, reviews practices, and resolves guest concerns promptly
- interacts with guests, responds to inquiries and complaints, ensuring positive resolution and guest recovery
- understands the impact of job responsibilities on guests, team, and restaurant operations
- ensures adherence to brand standards for service, food quality, and safety
- motivates and trains team members, ensuring compliance with safety and quality standards while maintaining a safe environment for guests and team members
- other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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