Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Benefits
competitive pay
bonus eligible
Paid Time Off
Scholarship Opportunities
career advancement
medical benefits
free meal each shift
Tuition Assistance
Job Description
KFC is a globally recognized fast-food restaurant chain known for its unique and flavorful fried chicken. Since its inception, KFC has grown to become one of the most popular quick-service restaurant brands worldwide, serving millions of customers daily. With a commitment to quality, customer satisfaction, and community, KFC continues to innovate and expand its footprint while maintaining its core values of hospitality and excellence. As part of a larger hospitality industry, KFC emphasizes delivering an excellent customer experience through its dedicated team members, efficient operations, and consistent food quality.
The role of Restaurant General Manager at KFC ... Show More
The role of Restaurant General Manager at KFC ... Show More
Job Requirements
- adheres to corporate policies and occupational health and food safety standards
- 5 years in restaurant or retail management
- proven ability to improve performance using financial analysis
- proficient with digital tools
- excellent communication skills
- knowledge of restaurant maintenance
- commitment to equity, inclusion, and belonging
- experience in team motivation and development
- recruitment and training skills
- ability to manage change effectively
Job Qualifications
- 5 years in restaurant or retail management
- strong track record in people management
- proven ability to improve performance based on P&L analysis
- proficient with digital tools and platforms
- exceptional communication skills including written, verbal, and interpersonal
- solid understanding of restaurant maintenance programs
- champions KFC’s culture and values focusing on equity, inclusion and belonging
- experienced in recognizing and motivating teams
- successful track record in people development
- skilled in recruiting top talent and training both high and under-performing employees
- adaptable to change and experienced in supporting change management
Job Duties
- Recruit, onboard, and conduct orientations for top team members and shift supervisors
- develop a comprehensive training plan, mentor assistant managers, shift supervisors, and team member trainers
- oversee the execution of all training and development initiatives
- recognize and reward outstanding team member performance regularly
- foster a culture of equity, inclusion and belonging
- address and resolve conflicts promptly
- personally engage with customers and swiftly resolve any issues
- strategically schedule staff to optimize customer service
- coach the management team on the KFC brand standards
- lead product rollout meetings to ensure successful implementation
- analyze the restaurant's financial performance
- manage the budget
- develop strategies to maximize profitability without compromising the customer experience
- stay informed about competitors and aim to exceed their standards in all aspects including digital presence and loyalty programs
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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