Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $65,000.00 - $70,000.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Group Life Insurance
Paid Time Off
Employee Discounts
Career development opportunities
Job Description
Potbelly Sandwich Shops is a well-established fast-casual restaurant chain that started in 1977 as a small antique store and transformed into a popular neighborhood sandwich shop with lines out the door. Today, Potbelly has grown to include more than 400 shops across the United States, where it continues to serve delicious food in a fun and welcoming environment. Known for its commitment to good vibes and great careers, Potbelly offers an energizing workplace where employees and customers alike enjoy a unique experience centered around exceptional service and craveable food. Potbelly takes pride in creating an atmosphere that combines friendly customer... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of 2 years experience as General Manager with P&L responsibility
- Experience in restaurant or retail industry preferred
- Must have open availability
- Ability to work at least 45 hours per week
- Must pass Food Safety Certification
- Ability to stand and walk for long periods
- Ability to lift up to 50 pounds
- Strong communication and interpersonal skills
- Ability to manage fast-paced high-volume environment
- Financial literacy
- Ability to spend 80-90% of time on shop floor
- Must understand and comply with personnel policies and safety procedures
- Proficiency in Microsoft Office
- Must communicate effectively in English
- Ability to maintain customer satisfaction and handle complaints
- Ability to develop and lead teams
- Capable of multitasking and prioritizing
- Must have strong work ethic and initiative
- Ability to engage with local community and marketing efforts
Job Qualifications
- Minimum of at least 2 years as a General Manager in a restaurant or retail environment with P&L responsibility
- Experience in the Restaurant Industry preferred
- High school degree
- Bachelor’s degree preferred
- Strong business acumen
- Ability to see big picture
- Excellent communication skills including active listening
- Sustained record of leading teams to success
- Extremely strong work ethic
- Active learner and educated
- Initiative to solve problems and get things done on time
- Ability to grow other leaders
- Humility and self-confidence
- Ability to grow sales and business profitably
- Financial literacy and ability to understand financial reports
- Exceptional customer service skills
- Strong time-management and multitasking skills
- Strong interpersonal skills to select, develop, and inspire teams
- Strong written and verbal communication skills
- Ability to delegate and hold team accountable
- Ability to create and execute effective business plans
- Ability to set budgets and maintain food and beverage costs
- Ability to follow company expectations and guidelines
- Microsoft Office proficiency
Job Duties
- Select and hire great employees who represent Potbelly values
- Train and develop all employees to the next level
- Assess staff abilities and create effective development plans
- Create and enforce a plan to reduce turnover
- Delegate tasks to team and provide follow-up
- Hold team accountable
- Build relationships among team members and provide effective communication
- Provide timely and thorough performance appraisals
- Educate team on personnel policies, labor laws, and safety procedures
- Administer employee benefits and payroll
- Make customers really happy
- Effectively handle customer complaints and issues
- Measure customer satisfaction and execute improvement plans
- Maintain cleanliness, maintenance and security standards
- Ensure product quality, safety and sanitation standards
- Provide fast, friendly and accurate service
- Continuously improve customer feedback scores
- Increase comp sales and deliver budgeted sales
- Create and lead local shop marketing plans
- Get involved in the community and local activities
- Create and execute shop improvement plans
- Control cost of goods, variances and inventories
- Staff and schedule appropriately to control labor costs
- Ensure proper cash handling and deposits
- Maintain inventory and ordering systems
- Understand and learn from financial reports
- Increase flow-through
- Work minimum 45 hours per week with stamina
- Stand and walk for 9-10 hours per day
- Exert mobility for up to five hours
- Lift up to 10 pounds frequently and 50 pounds occasionally
- Reach, bend, stoop, carry and key data
- Work in both warm and cool environments
- Tolerate noise and potential allergens
- Maintain open availability
- Train and pass Food Safety Certification
- Spend 80-90% of time on shop floor
- Use Microsoft Office skills
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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