Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $58,000.00 - $65,000.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Quarterly bonus
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
401k Match
flexible schedules
Employee assistance program
free uniform
FREE MEALS during shifts
Job Description
Smashburger is a leading fast-casual restaurant chain that opened its first location in 2007 with a clear mission—to serve better burgers made with quality ingredients in a welcoming environment. Since then, Smashburger has expanded rapidly, opening an average of 10 new restaurants annually. The company prides itself on delivering not only exceptional food but also exceptional service, support, and teamwork. Smashburger creates a diverse and safe work environment where team members are treated fairly, focusing heavily on internal growth and professional development opportunities. This commitment to building better teams and experiences has made Smashburger a respected name in the restaurant... Show More
Job Requirements
- 1-2 years of restaurant general manager experience in restaurants
- Flexible to work nights, weekends, and holidays
- Follow Smashburger uniform standards
- Ability to adhere to Smashburger, local, state, and federal employment regulations
- Completion of Smashburger training program
- Strong communication skills
- People management abilities
- Excellent attention to detail
- Proven time management and organizational skills
- Self-directed and results oriented
- Physical ability to stand for extended periods and lift up to 50 lbs
- Ability to work in varying temperature environments
Job Qualifications
- 1-2 years of experience as a Restaurant General Manager in the restaurant industry
- Excellent communication skills both written and verbal
- Strong people management skills including coaching and development
- Attention to detail
- Proven time management and organizational skills
- Highly motivated and results driven
- Ability to work collaboratively with management and corporate teams
- Knowledge of employment laws and compliance
- Experience with employee performance management
- Demonstrated leadership in customer service excellence
Job Duties
- Report to the Director of Operations or District Manager as the primary support for restaurant management teams
- Manage performance of multiple Restaurant Managers, Shift Leaders, and employees
- Promote a fun and positive work environment
- Develop future leaders within the company
- Oversee the effectiveness of people-focused processes and systems
- Ensure adequate staffing including employee retention and recruitment
- Provide training using SmashConnect LMS and four-step training method
- Reward and recognize employee performance
- Conduct talent reviews and performance conversations
- Partner with HR to manage disciplinary processes
- Resolve employee relations issues
- Manage daily operational check lists including line checks, uniform standards, opening/closing checklists, and safe/deposit logs
- Maintain FSC operational standards and corrective action plans
- Manage guest experience metrics and resolve complaints within 24 hours using Medallia
- Ensure compliance with food safety standards
- Exemplify guest service and communicate SIZZLE service standards
- Manage onboarding and training of new employees
- Facilitate routine management communication
- Control business spends within budget
- Manage COGS through ordering, inventory, and reporting
- Oversee spending on supplies and operating costs
- Enforce cash policies to minimize losses
- Build sales through community involvement and operations improvement
- Manage labor costs in line with state laws
- Participate in profit and loss reviews
- Build schedules based on sales forecasts
- Manage local marketing programs as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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