Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $62,000.00 - $70,000.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Quarterly bonus
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
401k Match
Flexible Schedule
Employee assistance program
free uniform
Employee Referral Bonus
meal benefits
Job Description
Smashburger is a leading fast-casual restaurant chain known for its commitment to serving better burgers with exceptional service, support, and teamwork. Since opening its first restaurant in 2007, Smashburger has grown rapidly, averaging the opening of 10 new locations each year. The company prides itself on fostering a diverse and safe workplace where team members are treated fairly and have ample opportunity for learning and career advancement. Its philosophy, "We just build better," highlights Smashburger's dedication to producing better burgers, building better teams, and creating better experiences for both customers and employees. Smashburger is not just about delicious food but... Show More
Job Requirements
- 1-2 years of Restaurant General Manager experience in restaurants
- Flexible to work nights, weekends, and holidays
- Ability to follow Smashburger uniform standards
- Ability to follow all company, local, state, and federal regulations
- Successful completion of Smashburger training program
- Strong communication skills
- People management capabilities
- Excellent attention to detail
- Proven time management and organizational skills
- Highly motivated and results oriented
- Physical ability to stand for extended periods and lift up to 50 lbs
- Ability to work in varying temperature environments
Job Qualifications
- 1-2 years of Restaurant General Manager experience
- Strong communication skills both written and verbal
- People management skills including coaching, counseling, and development
- Attention to detail
- Time management and organizational skills
- Highly motivated, self-directed, and results driven
- Ability to manage employee performance and disciplinary processes
Job Duties
- Report to the Director of Operations/District Manager and support management teams in restaurant locations
- Manage the performance of Restaurant Managers, Shift Leaders, and employees
- Promote a fun and positive work environment
- Develop future leaders for the company
- Manage people-focused processes and systems
- Ensure adequate staffing and retention
- Provide training using SmashConnect LMS and the 4 step training method
- Recognize and reward employee performance
- Engage in talent reviews and performance conversations
- Partner with Human Resources Business Partner for disciplinary processes
- Resolve employee relations issues
- Manage operational checklists including line checks, uniform standards, opening/closing checklists, and safe deposit logs
- Manage FSC operational standards and corrective actions
- Handle guest experience metrics and resolve complaints within 24 hours
- Ensure all food safety standards are met
- Exemplify guest service and communicate SIZZLE service standards
- Facilitate onboarding and training for new employees
- Manage communication and operations budgeting
- Control COGS through ordering, inventory, and FIFO reporting
- Manage accounts cleaning, small wares, and operating costs
- Follow cash policies to minimize losses
- Build sales through community involvement and operational improvements
- Manage labor costs and scheduling
- Participate in P&L reviews
- Manage local store marketing programs
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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