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PF Changs

Restaurant General Manager

Wilmington, DE, USA|Travel, Onsite

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Salary
Rate:
Range $100,000.00 - $120,000.00
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Work Schedule

Standard Hours
Flexible
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Benefits

Medical
Dental
Vision
401(k)
Paid Time Off
performance bonuses
Professional Development

Job Description

P.F. Chang's is a renowned American restaurant chain that specializes in Asian cuisine, particularly Chinese-inspired dishes, and is known for its commitment to fresh ingredients, bold flavors, and an inviting dining atmosphere. With numerous locations across the United States and internationally, P.F. Chang's has built a reputation for blending traditional Asian flavors with a modern dining experience. The company emphasizes a welcoming environment where guests can enjoy exceptional service and innovative culinary creations. It is an established brand in the casual dining sector, aiming to provide both guests and team members with rewarding and enjoyable experiences.

Currently, P.F. Chang... Show More

Job Requirements

  • requires progressive restaurant or hospitality management experience
  • recent prior experience as a General Manager is required for external hires
  • must possess a valid driver’s license
  • strong passion for delivering exceptional guest experiences
  • proven track record of driving sales growth and achieving KPI and EBITDA targets
  • demonstrated success in mentoring and coaching individuals
  • understanding of managing inventory, cost of goods, and financial control
  • general systems proficiency in POS systems, corporate software, third party delivery platforms, inventory systems, reservation systems

Job Qualifications

  • progressive restaurant or hospitality management experience
  • recent prior experience as a General Manager for external hires
  • strong passion for delivering exceptional guest experiences with a guest-centric mindset
  • proven track record of driving sales growth and achieving KPI and EBITDA targets
  • demonstrated success in mentoring and coaching individuals at various levels
  • understanding of managing inventory, cost of goods, and financial control
  • general systems proficiency in POS systems, corporate software systems, third party delivery platforms, inventory systems, reservation systems
  • experience in casual or upscale dining preferred
  • hospitality or business degree preferred
  • culinary and kitchen acumen - experience managing or running culinary or kitchen operations preferred

Job Duties

  • demonstrate genuine passion for exceptional guest experiences, personalized service, and exceeding expectations
  • actively engage with guests to foster a welcoming atmosphere, drive sales, and ensure satisfaction, leveraging local market knowledge to boost revenue opportunities
  • drive incremental sales through exceptional service and coaching team members on upselling techniques
  • demonstrate strong business acumen through financial analysis for continuous improvement and responsiveness to market trends
  • foster an ownership mindset within the team, taking responsibility for all operations and utilizing KPIs and EBIDTA targets to spearhead ongoing improvement initiatives
  • set standards of integrity, professionalism, and innovative thinking while fostering teamwork and dedication within the restaurant
  • develop management team members through leadership training, ensuring preparedness for future roles, while maintaining the highest culinary and hospitality standards for guest satisfaction
  • inspire and motivate the entire team, fostering a cohesive environment and providing training, coaching, and performance reviews
  • exhibit curiosity, ambition, and strong work ethic, encouraging exploration of new ideas and calculated risks to drive organizational success

Job Qualifications

Experience

Expert Level (7+ years)

Job Location

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