Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Benefits
competitive pay
bonus eligible
vacation
Paid Time Off
Scholarship Opportunities
career advancement
Professional Development
medical benefits
free meal
Job Description
KFC is a globally recognized fast-food restaurant chain specializing in fried chicken and known for its commitment to delivering high-quality food and exceptional customer service. With a rich history spanning several decades and presence in numerous countries, KFC continues to thrive by focusing on innovation, customer satisfaction, and operational excellence. The company values its team-oriented culture and strives to maintain a vibrant workplace where employees feel valued and empowered to grow professionally. Being a part of KFC means joining a respected brand that combines tradition with modern business practices to delight customers worldwide. Employment with KFC as a Restaurant General... Show More
Job Requirements
- 5 years in restaurant or retail management
- Strong track record in people management
- Proven ability to improve performance based on P&L analysis
- Proficient with digital tools and platforms
- Exceptional communication skills
- Solid understanding of restaurant maintenance programs
- Champions KFC's culture and values
- Experienced in recognizing and motivating teams
- Skilled in recruiting talent and training employees
- Adaptable to change
- Adheres to corporate policies and health and safety standards
Job Qualifications
- 5 years in restaurant or retail management with a strong track record in people management
- Proven ability to improve performance based on P&L analysis
- Proficient with digital tools and platforms
- Exceptional communication skills, including written, verbal, and interpersonal
- Solid understanding of restaurant maintenance programs
- Champions KFC's culture and values, with a focus on equity, inclusion and belonging
- Experienced in recognizing and motivating teams, with a successful track record in people development
- Skilled in recruiting top talent and training both high and under-performing employees
- Adaptable to change and experienced in supporting change management
- Adheres to corporate policies and occupational health and food safety standards
Job Duties
- Recruit, onboard, and conduct orientations for top team members and shift supervisors
- Develop a comprehensive training plan, mentoring assistant managers, shift supervisors, and team member trainers
- Recognize and reward outstanding team member performance regularly, while fostering a culture of equity, inclusion and belonging
- Address and resolve conflicts promptly, maintaining a positive work environment
- Personally engage with customers, swiftly resolving any issues to ensure a positive experience
- Strategically schedule staff to optimize customer service, coach the management team on the KFC brand standards and lead product rollout meetings to ensure successful implementation
- Analyze the restaurant's financial performance, manage the budget and develop strategies to maximize profitability without compromising the customer experience
- Stay informed about competitors and aim to exceed their standards in all aspects, including digital presence and loyalty programs
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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