RESTAURANT GENERAL MANAGER

Miami Gardens, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Career Development

wellness programs

Job Description

Hyatt is a globally recognized hospitality company known for its commitment to delivering exceptional guest experiences through caring and attentive associates. With a reputation built on excellence and meaningful interactions, Hyatt fosters a work environment where teamwork and service quality are paramount. The company operates a diverse portfolio of hotels, each uniquely designed to reflect its location and culture, providing guests with authentic and memorable stays.

Andaz Miami Beach is a new luxury lifestyle hotel that stands as an architectural landmark in the heart of Mid-beach, Miami. Housed in a stunning art-deco building, this hotel features 287 guestrooms, including 64... Show More

Job Requirements

Must be able to lift a minimum of 20lbs
Flexibility to work evenings, weekends, and holidays, as required in the hospitality industry
Proven experience as a G.M. or in a similar leadership role within the restaurant industry
In-depth knowledge of restaurant operations, including front-of-house and back-of-house functions
Strong leadership skills with the ability to motivate and inspire a diverse team
Excellent customer service and problem-solving abilities
Proficient in financial management, budgeting, and cost-control techniques
Outstanding communication and interpersonal skills
Attention to detail and ability to multitask in a fast-paced environment
Knowledge of health and safety regulations and compliance standards

Job Qualifications

Proven experience as a General Manager or in a similar leadership role within the restaurant industry
In-depth knowledge of restaurant operations, including front-of-house and back-of-house functions
Strong leadership skills with the ability to motivate and inspire a diverse team
Excellent customer service and problem-solving abilities
Proficient in financial management, budgeting, and cost-control techniques
Outstanding communication and interpersonal skills
Attention to detail and ability to multitask in a fast-paced environment
Knowledge of health and safety regulations and compliance standards

Job Duties

Recruit, train, and supervise a diverse team of employees, including hiring, scheduling, and performance management
Foster a positive work environment, promote teamwork, and motivate staff to deliver excellent customer service
Provide coaching and mentorship to team members, ensuring their professional growth and development
Conduct regular staff meetings to communicate goals, policies, and operational updates
Oversee day-to-day operations to ensure the smooth functioning of the restaurant
Develop and enforce standard operating procedures (SOPs) for various areas, including front-of-house, back-of-house, and customer service
Maintain a clean, safe, and welcoming environment for both employees and guests
Monitor inventory levels, track food costs, and implement cost-control measures to maximize profitability
Collaborate with the kitchen staff to ensure timely food preparation and quality control
Maintain a strong focus on providing exceptional customer service and ensure guest satisfaction
Handle customer feedback, complaints, and resolve any issues promptly and professionally
Train in de-escalation
Regularly interact with guests, build relationships, and address their needs and concerns
Implement strategies to enhance the overall dining experience and promote repeat business
Develop and manage the restaurant's budget, including revenue forecasts, cost analysis, and expense control
Monitor financial performance, review financial statements, and implement strategies to improve profitability
Analyze sales trends, customer preferences, and market conditions to identify opportunities for growth
Implement effective pricing strategies and promotions to increase revenue
Ensure compliance with health and safety regulations, food handling guidelines, and sanitation standards
Conduct regular inspections to maintain cleanliness and hygiene throughout the restaurant
Train staff on proper safety procedures and maintain documentation for health inspections
Uphold company policies and procedures, including adhering to work schedules, dress code, and attendance guidelines
Adheres to all company safety and sanitation policies and procedures
To ensure that all perishable items used behind the bar are labeled/dated and responsible for rotating and throwing away to maintain quality control
Portrays a positive friendly and professional attitude at all times, always smiles and greets guests warmly and genuinely
Provides prompt, professional, friendly, and personalized service to our guests
Provides help and support to all fellow colleagues
Performs opening side work and set up station
Attends and participates in any training sessions, department meetings
Provides professional and exceptional food and beverage service
Listens to guests and anticipates their needs
Responds to guests' questions and their needs
Proper serving of wine and alcohol (with awareness)
Properly executes closing procedures
Completes closing side work for specific table sections
All other tasks and duties as assigned

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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