Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
competitive pay
bonus eligible
2 weeks vacation
Paid Time Off
Scholarship Opportunities
career advancement
Professional Development
medical benefits from day 1
free meal each shift
KFC Foundation programs including free college tuition at WGU
$1 per $1 savings match program
Hardship assistance program
Job Description
KFC is a globally recognized fast-food restaurant chain known for its iconic fried chicken and exceptional customer service. As a part of Yum! Brands, KFC operates numerous locations worldwide, offering customers a unique dining experience characterized by quality food and a welcoming environment. The company values equity, inclusion, and belonging, creating a vibrant and supportive culture that empowers employees to grow and succeed in their careers. Working at KFC means being part of a team that prides itself on maintaining high operational standards while delivering an outstanding guest experience.
The role of Restaurant General Manager at KFC is a leader... Show More
The role of Restaurant General Manager at KFC is a leader... Show More
Job Requirements
- Adheres to corporate policies and occupational health and food safety standards
- 5 years in restaurant or retail management with a strong track record in people management
- Proven ability to improve performance based on p&l analysis
- Proficient with digital tools and platforms
- Exceptional communication skills including written, verbal, and interpersonal
- Solid understanding of restaurant maintenance programs
- Champions KFC's culture and values with a focus on equity, inclusion and belonging
- Experienced in recognizing and motivating teams with a successful track record in people development
- Skilled in recruiting top talent and training both high and under-performing employees
- Adaptable to change and experienced in supporting change management
Job Qualifications
- 5 years in restaurant or retail management with a strong track record in people management
- Proven ability to improve performance based on p&l analysis
- Proficient with digital tools and platforms
- Exceptional communication skills including written, verbal, and interpersonal
- Solid understanding of restaurant maintenance programs
- Champions KFC's culture and values with a focus on equity, inclusion and belonging
- Experienced in recognizing and motivating teams with a successful track record in people development
- Skilled in recruiting top talent and training both high and under-performing employees
- Adaptable to change and experienced in supporting change management
Job Duties
- Recruit, onboard, and conduct orientations for top team members and shift supervisors ensuring a strong, well-prepared team
- Develop a comprehensive training plan mentoring assistant managers, shift supervisors, and team member trainers as well as overseeing the execution of all training and development initiatives
- Recognize and reward outstanding team member performance regularly while fostering a culture of equity, inclusion and belonging
- Address and resolve conflicts promptly maintaining a positive work environment
- Personally engage with customers swiftly resolving any issues to ensure a positive experience
- Strategically schedule staff to optimize customer service coach the management team on the KFC brand standards and lead product rollout meetings to ensure successful implementation
- Analyze the restaurant's financial performance manage the budget and develop strategies to maximize profitability without compromising the customer experience
- Stay informed about competitors and aim to exceed their standards in all aspects including digital presence and loyalty programs
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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