Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $62,999.00 - $70,000.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Quarterly bonus
Referral Bonus
Free Meals
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
401k Match
Employee assistance program
Flexible Schedule
free uniform
career advancement
Job Description
Smashburger is a fast-casual restaurant chain that first launched its doors in 2007 with a strong commitment to serving a better burger. This commitment extends beyond just the food; Smashburger strives to provide better service, support, and teamwork to its employees and customers alike. With a strong emphasis on fairness, diversity, and a safe working environment, Smashburger fosters a culture where team members are valued and given the opportunity to grow within the company. Each year, the chain opens an average of 10 new restaurants, highlighting its continuous growth and dedication to expanding its brand. Investing in internal opportunities, Smashburger... Show More
Job Requirements
- 1-2 years of restaurant general manager experience in restaurants
- Flexible to work nights, weekends, and holidays
- Follow Smashburger uniform standards
- Ability to follow all company and employment regulations
- Must successfully complete Smashburger training program
- Possess strong communication skills, both written and verbal
- People management skills to effectively select, assess, coach, counsel, develop, motivate, and lead restaurant teams
- Excellent attention to detail
- Proven time management, consistency, and organizational skills
- Highly motivated, self-directed, and results driven
- Physical ability to stand for extended periods and lift food/supplies up to 50 lbs
- Ability to work in high and low temperatures
Job Qualifications
- 1-2 years of restaurant general manager experience
- Strong communication skills both written and verbal
- People management skills including coaching, counseling, and leading teams
- Excellent attention to detail
- Proven time management and organizational skills
- Highly motivated, self-directed, and results driven
Job Duties
- Reporting to the director of operations and district manager and supporting management teams
- Manage performance of restaurant managers, shift leaders, and employees
- Promote a fun and positive work environment
- Develop future leaders for the company
- Manage effectiveness of people focused processes and systems
- Ensure adequate staffing including employee retention and recruitment
- Provide initial and ongoing training using SmashConnect LMS and the 4 step training method
- Reward and recognize employee performance exceeding standards
- Engage in talent reviews and performance conversations
- Partner with HR business partner to manage disciplinary processes
- Resolve employee relations issues with assistance
- Manage completion of operational checklists including line checks, uniform standards, opening/closing checklists, and safe and deposit logs
- Manage FSC operational standards and corrective action plans
- Manage guest experience metrics and resolve complaints through Medallia
- Ensure compliance with food safety standards and health regulations
- Exemplify guest service and communicate SIZZLE standards
- Facilitate onboarding and training of new employees
- Manage routine management communications
- Manage business spends including budget allocations, COGS, inventory, and operating costs
- Follow company cash policies
- Build sales through community involvement and FSC operational improvements
- Manage labor cost within wage laws
- Participate in P&L reviews
- Build schedules based on forecasts and sales trends
- Manage local store marketing programs
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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