Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $65,000.00 - $70,000.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Group Life Insurance
Paid Time Off
Tips
Employee Discounts
Job Description
Potbelly Sandwich Shops started in 1977 as a small antique store that transformed into a neighborhood favorite sandwich shop known for its unique, hot offerings and welcoming atmosphere. What began as a single location quickly blossomed into a popular chain with over 400 shops across the United States. Potbelly has built a strong reputation for delivering good vibes alongside delicious, craveable food in fun and friendly environments. The company culture centers around positivity, community involvement, and a commitment to excellent customer experiences. Potbelly has become more than just a sandwich shop; it’s a place where great careers are built and... Show More
Job Requirements
- High school degree
- minimum of 2 years’ experience as a general manager with P&L responsibility
- ability to work a minimum of 45 hours per week
- open availability
- ability to perform physical tasks including standing and walking up to 9-10 hours
- ability to lift up to 50 pounds occasionally
- Food Safety Certification required
- ability to follow company policies and procedures
- ability to communicate in English effectively
- able to work in noisy environments and tolerate allergens
- strong work ethic
- strong business acumen
- valid food safety certification passed
- proficiency with Microsoft Office
- willingness to spend 80-90% of time on the shop floor
- excellent customer service and communication skills
- ability to manage and develop teams
- ability to control costs and understand financial reports
Job Qualifications
- Minimum of at least 2 years as a general manager in a restaurant or retail environment with P&L responsibility
- experience in the restaurant industry preferred
- high school degree
- bachelor’s degree preferred
- strong business acumen
- ability to manage a fast-paced, high-volume, clean, customer-focused restaurant
- open availability
- certified in food safety through an approved program
- ability to comprehend and communicate effectively in English both verbally and in writing
- financial literacy
- exceptional customer service skills
- strong time-management and multi-tasking capabilities
- strong interpersonal skills
- ability to select, develop, inspire, and manage teams
- strong written and verbal communication
- ability to delegate, follow up and hold team accountable
- ability to create and execute effective business plans
- proficiency in Microsoft Office
- knowledge of Potbelly values and operating standards
- proven leadership and team development skills
- excellent problem-solving ability
Job Duties
- Select and hire great employees who represent Potbelly values
- train and develop all employees to the next level
- assess staff abilities and create effective development plans
- create and enforce a plan to reduce turnover
- delegate tasks to the team and provide follow-up
- hold team accountable
- build relationships among team members and communicate goals during team meetings
- recognize positive contributions
- provide timely and thorough performance appraisals
- educate team on personnel policies, labor laws, and safety procedures
- administer employee benefits and payroll
- make customers really happy
- handle customer complaints and issues effectively
- measure and improve customer satisfaction and loyalty
- maintain shop cleanliness, maintenance, and security standards
- ensure product quality, safety, and sanitation
- provide fast, friendly, accurate service
- continuously improve customer feedback scores
- increase comparable sales and meet budgeted sales targets
- create and lead local shop marketing plans
- engage with the community and local activities
- develop shop plans to improve business
- control cost of goods, variance, and inventory
- staff and schedule appropriately to control labor costs
- ensure cash handling and deposit procedures are followed
- maintain inventory and ordering systems
- understand and learn from financial reports
- increase flow-through
- work a minimum of 45 hours per week with physical stamina to stand and walk for 9-10 hours
- lift up to 10 pounds frequently and up to 50 pounds occasionally
- perform mobility tasks such as reaching, feeling, bending, and data entry
- work in warm and cool environments indoors and outdoors
- tolerate higher noise levels and potential allergens
- pass Food Safety Certification
- spend 80-90% of time on the shop floor in the front of the house
- set budgets and maintain food and beverage costs
- follow Potbelly expectations and guidelines
- utilize Microsoft Office skills
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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