Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $53,000.00 - $65,000.00
Work Schedule
Standard Hours
Flexible
Benefits
competitive pay
bonus eligible
4 weeks' vacation
Paid Time Off
Tuition Reimbursement
Scholarship Opportunities
career advancement
Professional Development
medical benefits from day 1
401K retirement plan with 6% match
Health and wellness programs
Employee Discounts
free meal each shift
KFC Foundation programs
Job Description
KFC, a renowned leader in the quick-service restaurant industry, is globally recognized for its delicious fried chicken and exceptional customer service. Founded in 1952, KFC has grown to become one of the most iconic brands in the world, operating thousands of outlets worldwide. With a strong commitment to quality, innovation, and community engagement, KFC continues to attract millions of customers daily, delivering great food experiences in a family-friendly environment. The company is dedicated to cultivating a workplace culture that promotes diversity, equity, and inclusion, ensuring every team member feels valued and empowered. KFC invests heavily in employee growth, offering opportunities... Show More
Job Requirements
- 5 years of experience in restaurant or retail management
- Proven experience in people management
- Proficient in digital tools and platforms
- Excellent communication skills
- Knowledge of restaurant maintenance programs
- Commitment to equity, inclusion and belonging
- Experience in team recognition and motivation
- Ability to recruit and train staff
- Flexibility and adaptability to changing environments
- Compliance with corporate policies
- Understanding of occupational health and food safety standards
Job Qualifications
- 5 years in restaurant or retail management with a strong track record in people management
- Proven ability to improve performance based on P&L analysis
- Proficient with digital tools and platforms
- Exceptional communication skills including written, verbal, and interpersonal
- Solid understanding of restaurant maintenance programs
- Champions KFC's culture and values with a focus on equity, inclusion and belonging
- Experienced in recognizing and motivating teams with a successful track record in people development
- Skilled in recruiting top talent and training both high and under-performing employees
- Adaptable to change and experienced in supporting change management
- Adheres to corporate policies and occupational health and food safety standards
Job Duties
- Recruit, onboard, and conduct orientations for top team members and shift supervisors ensuring a strong, well-prepared team
- Develop a comprehensive training plan, mentor assistant managers, shift supervisors, and team member trainers as well as oversee the execution of all training and development initiatives
- Recognize and reward outstanding team member performance regularly while fostering a culture of equity, inclusion and belonging
- Address and resolve conflicts promptly maintaining a positive work environment
- Personally engage with customers swiftly resolving any issues to ensure a positive experience
- Strategically schedule staff to optimize customer service, coach the management team on the KFC brand standards and lead product rollout meetings to ensure successful implementation
- Analyze the restaurant's financial performance, manage the budget and develop strategies to maximize profitability without compromising the customer experience
- Stay informed about competitors and aim to exceed their standards in all aspects including digital presence and loyalty programs
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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