Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Vacation Time
Vacation enhancement
personal day
Paid holidays
Bereavement leave
Life insurance
holiday bonus
Sick Time
travel benefits
Retirement Plan
Job Description
Crowne Plaza Lansing is a distinguished hotel located in Lansing, Michigan, known for delivering exceptional hospitality experiences to both business and leisure travelers. As part of the IHG Hotels & Resorts group, Crowne Plaza Lansing emphasizes comfort, service, and convenience, featuring modern amenities, stylish accommodations, and versatile event spaces. The hotel consistently strives to create a welcoming environment where guests feel valued and well cared for throughout their stay. With a focus on quality service, Crowne Plaza Lansing offers not only a luxurious experience but also an opportunity for passionate individuals to grow professionally in the hospitality industry. The establishment... Show More
Job Requirements
- A high school or equivalent education is preferred
- Six months of prior food service experience preferred
- Ability to work a flexible schedule including nights, weekends, and/or holidays
- Attendance at all scheduled training sessions and meetings is required
- Compliance with Crowne Plaza Lansing rules and regulations for safe and effective hotel operations
- Ability to comply with local food and alcohol laws and pass required certifications
- Physical ability to lift, transport, and maneuver items weighing up to 50 pounds
- Ability to maintain well-paced mobility for up to 8 hours
- Ability to work indoors in moderate to extreme temperatures
Job Qualifications
- A high school or equivalent education is preferred
- Six months of prior food service experience preferred
- Ability to work a flexible schedule including nights, weekends, and/or holidays
- Communication skills, written or verbal, in the primary language(s) used in the workplace
- Basic reading, writing, and math
- Ability to navigate necessary software and applications
- Ability to comply with local laws regarding food handling or serving of alcohol, including the ability to take and pass the ServSafe Alcohol Safety class and exam
- Knowledge of table service standards and appropriate table settings and service ware, as well as knowledge of all menu items and methods of preparation
- Ability to engage with guests and colleagues
Job Duties
- Greet and welcome guests with a warm, sincere smile
- Engage in friendly conversation with guests and accommodate their seating requests
- Interact with restaurant guests, fellow employees, and managers in a polite, courteous and hospitable manner to ensure gracious hospitality
- Maintain professional appearance and adhere to grooming standards
- Be a beacon of warmth, polish and professionalism for our guests
- Anticipate and accommodate needs of guests
- Maintain the general cleanliness and orderliness of the entrance area
- Take and process reservations for guests
- Assist with incoming calls and answering questions from guests
- Learn by listening, observing other team members and sharing knowledge while leading by example
- Work as a part of a team and provide help and support to all fellow team members
- Assist with clearing, cleaning and resetting tables
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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