Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Vacation Time
Vacation enhancement
personal day
Paid holidays
funeral leave
Bereavement leave
Pet bereavement
Footwear reimbursement
Life insurance
holiday bonus
Sick Time
travel benefits
Friends and family rate
Retirement Plan
Job Description
Crowne Plaza Lansing is a distinguished hotel known for providing exceptional hospitality experiences to its guests. As part of the InterContinental Hotels Group (IHG) network, this establishment combines modern amenities with warm, professional service to ensure guests feel welcomed and valued throughout their stay. The hotel fosters a work environment that emphasizes teamwork, professionalism, and personal growth, making it a desirable place for hospitality professionals seeking both career development and job satisfaction. Crowne Plaza Lansing invites passionate individuals to join their team and contribute to maintaining the high standards that define the brand’s reputation in the hospitality industry.
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Job Requirements
- A high school or equivalent education is preferred
- six months of prior food service experience preferred
- ability to work a flexible schedule including nights, weekends, and/or holidays
- attendance at all scheduled training sessions and meetings is required
- ability to comply with local laws regarding food handling or serving of alcohol including the ability to take and pass the ServSafe Alcohol Safety class and exam
- must be able to lift and transport items weighing up to 10 pounds regularly and up to 25 pounds frequently
- must be able to exert well-paced mobility for up to 8 hours in length
- must be able to work in extreme temperatures such as freezers and kitchens
- must be able to maneuver between tables and in tight spaces
- must adhere to Crowne Plaza Lansing rules and regulations for safe and effective operations
- willingness to perform other job-related duties as assigned
Job Qualifications
- High school diploma or equivalent preferred
- six months of prior food service experience preferred
- ability to work a flexible schedule including nights, weekends, and/or holidays
- communication skills, written or verbal, in the primary language(s) used in the workplace
- basic reading, writing, and math
- ability to navigate necessary software and applications
- knowledge of table service standards and appropriate table settings and service ware
- knowledge of all menu items and methods of preparation
- ability to engage with guests and colleagues
Job Duties
- Greet and welcome guests with a warm, sincere smile
- engage in friendly conversation with guests and accommodate their seating requests
- interact with restaurant guests, fellow employees, and managers in a polite, courteous and hospitable manner
- maintain professional appearance and adhere to grooming standards
- be a beacon of warmth, polish and professionalism for our guests
- anticipate and accommodate needs of guests
- maintain the general cleanliness and orderliness of the entrance area
- take and process reservations for guests
- assist with incoming calls and answering questions from guests
- learn by listening, observing other team members and sharing knowledge while leading by example
- work as a part of a team and provide help and support to all fellow team members
- assist with clearing, cleaning and resetting tables
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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