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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $20.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible scheduling
Career development opportunities
Job Description
Potbelly Store 571, operated by the local franchisee I’m A Wreck, LLC, is part of the well-known Potbelly brand, where good vibes and great careers are a way of life. Potbelly began in 1977 as a quaint antique shop that transitioned into a neighborhood sandwich shop known for its delicious offerings and welcoming atmosphere. This transformation sparked the growth of Potbelly to more than 400 shops across the United States, serving craveable food that keeps customers coming back for more. Potbelly prides itself on creating an environment that emphasizes positivity, happiness, and high-quality food made with awesome ingredients. The company... Show More
Job Requirements
- High school degree
- experience in sales or customer service
- ability to stand and walk for extended periods
- ability to lift up to 50 pounds occasionally
- availability to work flexible hours
- strong communication skills
- ability to handle customer complaints effectively
- proficiency with computers and Microsoft Office
- ability to train and mentor others
- food safety certification required for Illinois employees
- ability to work in a fast-paced environment
- strong work ethic
- positive attitude and team orientation
- physical ability to handle job demands.
Job Qualifications
- High school degree
- strong sales skills
- excellent customer service skills
- ability to multi-task and be detail oriented
- confident, self-motivated and ambitious
- ability to work in a fast-paced environment
- strong communication skills
- proficiency in Microsoft Word, Excel, and Outlook
- ability to work as a team player
- strong training skills
- desire to learn and develop station skills
- professional demeanor and appearance
- positive energy at all times
- food safety certification within 30 days for Illinois employees.
Job Duties
- Works directly with General Manager to determine sales road map and sales goals
- supervises backline operations to ensure all associates are POP compliant
- ensures all backline orders are complete and catering checklist/order verification forms are utilized
- collaborates with General Manager to discuss sales goals and opportunities
- acts as a mentor and trainer for associates
- assigns, deploys and coordinates delivery drivers
- coordinates associates to assist in backline peak duties
- sends Thank You notes and performs daily call backs on catering orders
- handles and resolves customer complaints and accolades
- ensures catering collateral is displayed and stocked
- owns the delivery trade area and actively follows it
- manages capacity for backline based on staffing
- manages all house accounts including database of orders and payments
- works with District Manager to discuss sales successes and update goals
- strives to meet and achieve sales targets and communicates results daily
- participates in canvassing, account maintenance calls, and correspondence with customers
- responds to customer catering quotes promptly
- monitors backline sales trends and records daily
- communicates sales trends and results to team
- updates the Big Fish tracker to generate sales leads
- pursues all opportunities to drive catering and backline sales
- ensures all sides and utensils are provided for orders
- verifies 100 percent order accuracy
- monitors and listens for suggestive selling by associates
- performs other associate duties as assigned
- maintains compliance with health and food safety standards
- operates cash register
- provides great customer service.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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