Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Paid holidays
Job Description
Seneca Niagara Casino & Hotel is a premier entertainment and hospitality destination located in Niagara Falls, New York. Operated by the Seneca Nation of Indians, this renowned establishment offers a vibrant gaming floor, luxurious hotel accommodations, diverse dining options, and various entertainment venues. The casino and hotel complex is committed to providing exceptional guest experiences through excellent customer service, state-of-the-art facilities, and a wide variety of amenities, making it a popular choice for both locals and tourists alike. The property operates 24 hours a day, offering guests an exciting atmosphere coupled with high standards of safety and professionalism. Working at... Show More
Job Requirements
- Must be 18 years of age or older upon employment
- High School diploma or its equivalency preferred
- Six (6) months of previous cashier or money handling experience is preferred
- Basic knowledge of start-up and close-down of cash registers is preferred
- Must be able to operate office equipment, including a 10-key adding machine
- Good math skills are required
- Previous customer service experience preferred
- Must possess excellent communication skills
- Ability to write routine correspondence and to speak effectively to the public, employees and customers
- Must have the ability to deal effectively and interact well with the customers and employees
- Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
Job Qualifications
- Must have an outgoing, friendly personality
- Cashier must possess a cheerful positive accommodating disposition
- Must be 18 years of age or older upon employment
- High School diploma or its equivalency preferred
- Six (6) months of previous cashier or money handling experience is preferred
- Basic knowledge of start-up and close-down of cash registers is preferred
- Must be able to operate office equipment, including a 10-key adding machine
- Good math skills are required
- Previous customer service experience preferred
- Must possess excellent communication skills
- Ability to write routine correspondence and to speak effectively to the public, employees and customers
- Must have the ability to deal effectively and interact well with the customers and employees
- Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
Job Duties
- Be knowledgeable of Seneca Niagara Casino & Hotel’s history, map of property, location of restrooms and telephones, hours of operation of stores and restaurants and be able to efficiently handle guest’s inquiries
- Start-up drawer and balance the drawer at the end of shift
- Settle patron checks using the resort POS system, including collection of all tender methods and system entry
- Maintain accountability of cash, checks, and various paperwork for non-gaming transactions related to an assigned cashier drawer
- Be knowledgeable of all procedures regarding non-gaming comps, gift cards, ambassador charges, executive charges and room charges
- Responsible to account for all players comp slips
- Tactfully handle guest relations and ensure guest recovery activities
- Assist with seating guests, wiping silverware and menus and setting tables as per direction of the Room Manager
- Perform any duties assigned by the manager or shift manager
- Work with other departments for the overall good of the casino
- Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy
- Provide exceptional customer service to all patrons and communicate in a pleasant, friendly and professional manner at all times
- Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies
- Must complete all required SGC Training programs within nine (9) months from commencement of employment
- Attend all necessary meetings
- Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed
- Hours are determined by a 24-hour schedule
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
You may be also interested in:
Jobs By Filter