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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Training and development programs
Career advancement opportunities
401(k) Plan
Job Description
Smashburger is an innovative fast-casual restaurant chain known for its commitment to delivering quality burgers and an exceptional guest experience. Founded with a mission to put burgers back into people's lives, Smashburger has grown rapidly and earned notable recognition including being named America’s Most Promising Company by Forbes and the #1 Mover and Shaker by FastCasual.com. Additionally, Smashburger ranks among Forbes' Top 25 Most Innovative Consumer and Retail Brands, highlighting its role as a leader in the restaurant industry that consistently pushes boundaries and sets high standards for delicious food and customer service.
As a Guest Service Expert... Show More
As a Guest Service Expert... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in customer service or retail preferred
- Ability to stand for extended periods
- Reliable and punctual
- Positive attitude and team player mentality
- Basic cash handling skills
- Ability to follow safety and cleanliness standards
- Flexible availability including weekends and holidays
Job Qualifications
- High school diploma or equivalent
- Previous customer service experience preferred
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment
- Basic math skills for cash handling
- Passion for quality food and guest satisfaction
- Ability to work flexible hours including weekends and evenings
Job Duties
- Ensure that each guest receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every guest, maintaining outstanding standards, solid product knowledge and all other aspects of guest service
- Greet and acknowledge every guest with a smile
- Be aware of all menu items - make suggestions, answer questions
- Process POS transactions and accurately follow cash handling procedures
- Keep floors, counters, dining area and restroom clean at all times
- Deliver food to the guest with a smile and your name
- Perform table touches to assure guests have everything they need (refills, condiments, etc) and that their experience has been exceptional
- Foster a safe work environment by following safety guidelines
- Follow all policies and procedures as outlined by Smashburger
- Complete any other tasks assigned time to time by the management team
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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