Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $11.00 - $15.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Employee assistance program
Job Description
Seneca Niagara Casino & Hotel is a prominent hospitality and gaming establishment known for its vibrant atmosphere, exceptional customer service, and a wide range of entertainment options. Situated in a prime location, the casino and hotel attract a diverse clientele, including tourists, gaming enthusiasts, and locals seeking leisure and dining experiences. The company prides itself on maintaining high operational standards, fostering a supportive workforce, and offering a stimulating work environment that encourages growth and professionalism. The casino provides a variety of dining experiences, from casual eateries to fine dining restaurants, ensuring guests receive attentive and courteous service throughout their visit.Show More
Job Requirements
- Must be 18 years of age or older upon employment
- High school diploma or equivalency preferred
- Previous customer service experience preferred
- Must possess excellent communication skills
- Ability to write routine correspondence and to speak effectively and interact well with customers and employees
- Must have the ability to resolve problems and conflicts in a diplomatic and tactful manner
- Must be able to stand walk and move through all areas of the casino
- Must be able to climb balance stoop kneel crouch reach push pull use fingers and hands for lifting and grasping
- Must be able to lift and carry up to fifty pounds
- Must be able to perform repetitive motions
- Must be able to talk to and hear customers and coworkers
- Must be able to assist with special needs of customers
- Medium work exerting up to fifty pounds of force occasionally and or up to fifty pounds of force frequently and or up to twenty pounds of force constantly to move objects
- Required to have visual acuity to determine the accuracy neatness and thoroughness of the work assigned
- Subject to environmental conditions including protection from weather conditions but not necessarily from temperature changes
- Subject to atmospheric conditions
- Must maintain physical stamina and proper mental attitude to work under pressure in a fast paced environment and effectively deal with customers management employees and members of the business community in all situations
Job Qualifications
- Must be 18 years of age or older upon employment
- High school diploma or equivalency preferred
- Previous customer service experience preferred
- Must possess excellent communication skills
- Ability to write routine correspondence and to speak effectively and interact well with customers and employees
- Must have the ability to resolve problems and conflicts in a diplomatic and tactful manner
Job Duties
- Report to work on time well-groomed in full uniform and with badge on upper left side of uniform
- Must be able to balance and carry trays to tables which may weigh up to sixty pounds
- Greet all guests with water and bread promptly friendly and with a courteous disposition
- Hospitable friendly and polite with all guests coworkers and management using positive body language
- Have a strong understanding of the philosophy and goals associated with Seneca Niagara Casino and Hotel and are supportive of them at all times
- Perform any duties assigned by the manager or shift manager
- Assist all other employees in performing their duties whenever required
- Be familiar with all check and cashiering procedures
- Work in a designated area and be attentive to guests at all times and exceed guest expectations
- Maintain full knowledge of menu wine lists and daily specials
- Have a consistent awareness of all activities occurring in each station
- Properly clear and reset tables according to bus person manual
- Complete designated opening and closing side work daily and check with manager or shift manager before clocking out
- Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy
- Provide exceptional customer service to all patrons and communicate in a pleasant friendly and professional manner at all times
- Meet the attendance guidelines of the job and adhere to regulatory departmental and company policies
- Must complete all required SGC Training programs within nine months from commencement of employment
- Attend all necessary meetings
- Review reservation book to identify VIPs special guests and large parties
- Maintain a neat and organized work station
- Check all chairs for crumbs pick up debris or litter from floor and carpet sweep if needed
- Keep tray stands cleaned daily and organized properly
- Maintain bread area and other areas of kitchen when needed including spills on floor wipe immediately and wipe walls on server side and in back of house dish area when needed
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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