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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
flexible schedule
Job Description
Seneca Niagara Casino & Hotel is a premier gaming and hospitality establishment located in Niagara Falls, New York. It is operated by the Seneca Gaming Corporation, which is dedicated to providing world-class gaming, dining, and entertainment experiences in a welcoming and vibrant atmosphere. The casino and hotel complex boasts a wide range of amenities including slot machines, table games, a luxury hotel, several dining options, and various entertainment venues. Known for its commitment to excellence and exceptional customer service, Seneca Niagara Casino & Hotel attracts visitors from across the region and beyond, offering top-tier amenities alongside the natural wonders of... Show More
Job Requirements
- Must be 18 years of age or older upon employment
- High school diploma or equivalency preferred
- Previous customer service experience preferred
- Must possess excellent communication skills
- Ability to write routine correspondence and to speak effectively and interact well with the customers and employees
- Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
- Must be able to stand, walk and move through all areas of the casino
- Must be able to climb, balance, stoop, kneel, crouch, reach, push, pull, use fingers/hands for lifting and grasping
- Must be able to lift and carry up to fifty (50) pounds
- Must be able to perform repetitive motions
- Must be able to talk to and hear customers/co-workers
- Must be able to assist with special needs of customers
- Must maintain physical stamina and proper mental attitude to work under pressure in a fast-paced environment
- Must maintain visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned
- Must comply with all company policies and training requirements
Job Qualifications
- Must be 18 years of age or older upon employment
- High school diploma or equivalency preferred
- Previous customer service experience preferred
- Must possess excellent communication skills
- Ability to write routine correspondence and to speak effectively and interact well with the customers and employees
- Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
Job Duties
- Report to work on time, well-groomed in full uniform, and with badge on upper left side of uniform
- Must be able to balance and carry trays to tables which may weigh up to sixty (60) pounds
- Greet all guests with water and bread promptly, friendly, and with a courteous disposition
- Hospitable, friendly, and polite with all guests, co-workers, and management using positive body language
- Have a strong understanding of the philosophy and goals associated with Seneca Niagara Casino & Hotel and are supportive of them at all times
- Perform any duties assigned by the manager or shift manager
- Assist all other employees in performing their duties whenever required
- Be familiar with all check and cashiering procedures
- Work in a designated area and be attentive to guests at all times and exceed guest’s expectations
- Maintain full knowledge of menu, wine lists, and daily specials
- Properly clear and reset tables according to bus person manual
- Complete designated opening and closing side work daily and check with manager or shift manager before clocking out
- Provide exceptional customer service to all patrons and communicate in a pleasant, friendly and professional manner at all times
- Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies
- Attend all necessary meetings
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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