Restaurant Assistant Manager

Concord, NC, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Medical insurance

HSA Option Available

Dental Insurance

Vision Insurance

short-term disability

long-term disability

Employer Paid Life Insurance

401(k) with employer match

Job Description

Zaxbys is a well-known restaurant chain that prides itself on delivering more than just meals to its guests. Known for its vibrant atmosphere, delicious food, and inviting environment, Zaxbys has become a popular destination for people looking to enjoy a fun dining experience with friends and family. With a commitment to quality and a focus on customer satisfaction, Zaxbys is not only a great place to eat but also a fantastic place to work for those passionate about the food service industry. The company culture emphasizes teamwork, development, and recognition, making it an attractive employer for those seeking growth and career advancement in the restaurant sector.\n\nThe role of Assistant Manager at Zaxbys is a critical position responsible for overseeing the daily operations of the restaurant and ensuring that every guest receives an exceptional experience. This position is designed for individuals who possess strong leadership skills and a passion for maintaining high operational standards. Assistant Managers at Zaxbys play a vital role in guiding and coaching team members, implementing company policies, and managing schedules and shifts to maximize efficiency and productivity. They are deeply involved in staff training and development, creating a positive work environment, and maintaining the cleanliness and quality of service that Zaxbys is known for.\n\nIn addition to operational responsibilities, the Assistant Manager is tasked with addressing any concerns from guests or team members in a professional and timely manner. They work closely with the General Manager to communicate performance issues and assist with employee reviews and mentoring. This position offers the opportunity to contribute to the team’s success and to grow within the company thanks to Zaxbys’ commitment to promoting from within.\n\nZaxbys provides a competitive compensation package that includes bonus potential paid quarterly up to 12% of annual earnings. Employees enjoy free meals during shifts and 50% off meals outside of shift hours. Comprehensive benefits include medical, dental, and vision insurance, short- and long-term disability coverage, employer-paid life insurance, and a 401(k) plan with employer match. The work environment supports a flexible schedule, allowing employees to balance work and personal life effectively. With paid holidays, paid time off, and paid training, Zaxbys demonstrates its dedication to supporting employee well-being and professional growth.\n\nThis Assistant Manager role is perfect for individuals who are eager to lead a dynamic team, improve operational standards continuously, and enhance guest experiences in a fast-paced and rewarding setting. It is an excellent opportunity for those with prior management experience to advance their careers and take on new challenges within a supportive and established company. If you are a motivated leader seeking a rewarding career in the foodservice industry, Zaxbys invites you to join their expanding team and save a seat for you.

Job Requirements

Sit, stand, and walk continuously
Occasionally stoop, bend, crouch, or climb including the use of ladders
Frequently lift, push, pull, and carry up to 50 pounds including lifting overhead
Continuous use of hands and wrists for grasping and fine manipulation
Communicate proficiently through speech, reading, and writing
Maintain effective audio-visual discrimination and perception
Work in an environment with hot and cold temperature variations and exposure to food allergens
Operate and work safely with restaurant equipment including knives, fryers, and potentially hazardous equipment

Job Qualifications

Must be 18 years of age or older
Must have a valid driver’s license, vehicle insurance, and reliable transportation
Open availability and ability to work a minimum of 5 days and 32 to 48 hours per week
Ability to work a flexible schedule including days, nights, weekends, and holidays
Successful completion of background check
Must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
1-3 years management experience required
Restaurant management experience preferred

Job Duties

Complete all training requirements including Zaxbys Assistant Manager Development Plan
Complete food safety certification and manager certification
Enhance guest experiences by ensuring team members satisfy and exceed guest expectations
Ensure team members receive proper training including ongoing coaching and development
Create an effective work schedule following company standards and local laws
Plan and delegate shift assignments including communicating expectations and adjusting as needed
Supervise, provide leadership, and coach team members to perform at their highest level and strive to achieve quarterly goals
Ensure service, product quality, and cleanliness standards are consistently upheld
Communicate performance concerns to General Manager
Assist with performance reviews and mentor and develop team members
Create and maintain a positive culture and healthy team morale through recognition and leading by example
Handle and report guest and team member complaints, concerns, injuries timely and in a friendly and respectful manner
Ensure processes, policies, and procedures are properly followed
Maintain operational standards and ensure compliance with all Zaxbys franchising and company guidelines
Maintain compliance with federal, state, and local laws and guidelines
Utilize management tools and keep neat, accurate, and current records
Maintain an attitude of flexibility to perform beyond the position description
Ensure the team works safely and follows safety guidelines and procedures
Immediately report all human resources and risk management concerns to General Manager and District Manager
Escalate other concerns to supervisor when appropriate
Perform all other duties necessary to ensure restaurant operations function properly