Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $18.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Group Life Insurance
Paid Time Off
Job Description
Potbelly Sandwich Shops is a well-established and beloved restaurant chain that started in 1977 as a small antique store before transforming into a neighborhood sandwich shop famous for its delicious food and welcoming atmosphere. Over the decades, Potbelly has expanded to over 400 locations across the United States, creating a distinct culture where good vibes and great careers are the foundation for success. Known for its craveable sandwiches, fresh ingredients, and fun environment, Potbelly has become a staple in communities nationwide, striving to make people happy not only through food but also through exceptional customer service and a supportive work... Show More
Job Requirements
- Must represent our values
- Minimum of at least 2 years management experience in either a restaurant or retail environment
- High school degree
- Food safety certification required through appropriate local or national agency
- Ability to comprehend and communicate in English via verbal and written communication
- Ability to manage a fast-paced, high-volume, customer-focused restaurant through organization and coordination of schedules, supervision and counseling of employees, problem-solving, maintaining cleanliness, execution of marketing plans, training employees and providing great customer service
- Ability to maintain deadlines and prioritize while running an effective shift
- Exceptional customer service skills
- Strong business acumen
- Strong interpersonal and communication skills, both written and verbal
- Strong organizational skills and the ability to multi-task
- Ability to build and develop strong teams and handle conflict resolution
- Strong interviewing skills
- Ability to write effective schedules and maintain labor goals
- Knowledge of Microsoft Office
Job Qualifications
- Minimum of at least 2 years management experience in either a restaurant or retail environment
- High school degree
- Bachelor’s degree preferred
- Ability to comprehend and communicate in English via verbal and written communication
- Ability to manage a fast-paced, high-volume, customer-focused restaurant
- Exceptional customer service skills
- Strong business acumen
- Strong interpersonal and communication skills, both written and verbal
- Strong organizational skills and the ability to multi-task
- Ability to build and develop strong teams and handle conflict resolution
- Strong interviewing skills
- Ability to write effective schedules and maintain labor goals
- Knowledge of Microsoft Office
Job Duties
- Train, coach and develop Potbelly associates and shift leaders
- Formally evaluate associate and shift leader performance including completion and sign off of appraisals
- Conduct weekly feedback sessions with associates, certified trainers and shift leaders
- Know, enforce and educate associates, certified trainers and shift leaders on all appropriate work rules, personnel policies, labor laws, and security and safety procedures
- Effectively recommend and/or implement appropriate corrective action
- Effectively recommend the hiring and retention of associates, certified trainers and shift leaders
- Execute a plan to decrease turnover and improve associate's job satisfaction
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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