Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $80,000.00 - $90,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k)
meal discounts
Employee assistance program
Professional Development
Job Description
The Culver Hotel, a historic and iconic establishment in Los Angeles since 1924, is a beacon of classic glamour interwoven with contemporary sophistication. Nestled in the heart of the city, this beloved landmark offers more than just a place to stay—it's a cultural and community hub featuring an esteemed restaurant, elegant cocktail bar, and versatile event spaces. Renowned for its rich history and warm hospitality, The Culver Hotel embodies the spirit of luxury while welcoming guests into an environment where tradition meets modern elegance. This prestigious venue draws both locals and visitors alike, making it a vibrant epicenter for exclusive... Show More
Job Requirements
- Bachelor's degree in hospitality management, business administration, or related field preferred
- Minimum 3-5 years of management experience in upscale dining establishments
- Strong knowledge of food and beverage operations, including wine service
- Proven track record in team leadership, staff development, and implementing high-service training programs
- Demonstrated experience in establishing and maintaining luxury service standards
- Excellence in creating and delivering ongoing training curricula for hospitality teams
- Excellent financial acumen with experience in P&L management
- Outstanding communication and interpersonal skills
- Proficiency in restaurant POS systems and property management software
- Flexibility to work evenings, weekends, and holidays as required
Job Qualifications
- Bachelor's degree in hospitality management, business administration, or related field preferred
- Minimum 3-5 years of management experience in upscale dining establishments
- Strong knowledge of food and beverage operations, including wine service
- Proven track record in team leadership, staff development, and implementing high-service training programs
- Demonstrated experience in establishing and maintaining luxury service standards
- Excellence in creating and delivering ongoing training curricula for hospitality teams
- Excellent financial acumen with experience in P&L management
- Outstanding communication and interpersonal skills
- Proficiency in restaurant POS systems and property management software
- Flexibility to work evenings, weekends, and holidays as required
Job Duties
- Oversee daily restaurant operations ensuring seamless service delivery and operational efficiency
- Manage shift operations during peak service periods and special events
- Collaborate with kitchen leadership to ensure food quality and timely execution
- Monitor inventory levels, cost controls, and revenue optimization strategies
- Ensure compliance with health, safety, and sanitation regulations
- Lead, mentor, and develop restaurant staff to consistently deliver exceptional guest experiences that exceed luxury hospitality standards
- Design and implement comprehensive ongoing training programs covering service excellence, wine knowledge, menu expertise, and guest interaction protocols
- Establish and maintain rigorous service standards with regular coaching sessions and performance feedback
- Conduct weekly training sessions on product knowledge, upselling techniques, and refined service delivery
- Create standardized service procedures and ensure consistent execution across all shifts
- Manage scheduling, performance evaluations, and disciplinary actions as needed
- Foster a positive team culture focused on continuous learning and service excellence
- Support recruitment and onboarding of new team members with intensive service training protocols
- Uphold and exceed The Culver Hotel's reputation for outstanding dining experiences through meticulous attention to service details
- Implement and monitor strict service standards including timing, presentation, and guest interaction protocols
- Handle guest concerns and feedback with immediate attention, professionalism, and swift resolution
- Conduct regular floor supervision to ensure service standards are consistently met and exceeded
- Build relationships with VIP guests, local clientele, and hotel guests through personalized service approaches
- Oversee service training scenarios and role-playing exercises to maintain peak performance
- Ensure flawless execution of service standards during peak periods and special events
- Monitor guest satisfaction scores and implement improvement strategies based on feedback
- Monitor daily sales performance, labor costs, and profit margins
- Assist in budget preparation and monthly financial reporting
- Implement revenue enhancement strategies and upselling initiatives
- Analyze performance metrics and identify opportunities for improvement
- Manage vendor relationships and negotiate cost-effective purchasing agreements
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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