Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career development opportunities
Uniform allowance
Job Description
AC Hotel Phoenix Tempe/Downtown by Marriott is a distinguished 159-room lifestyle select-service hotel situated within the vibrant 43-acre Hayden Ferry Lakeside Business Park, adjacent to the serene Tempe Town Lake Salt River. This prime location is less than five miles from the Phoenix Sky Harbor International Airport and within walking distance to downtown Tempe, Arizona State University, and the iconic Sun Devil Stadium. The hotel combines modern design with exceptional hospitality, making it a preferred destination for both business and leisure travelers. As part of the renowned Marriott brand, the hotel strives to provide memorable experiences tailored to every guest’s... Show More
Job Requirements
- Must be at least 19 years of age
- ability to work on AM, PM, weekend, and holiday shifts as required by operational needs
- possess a basic knowledge of food and beverage preparation, service standards of comparable hotel, guest relations and etiquette
Job Qualifications
- Possess a basic knowledge of food and beverage preparation, service standards of comparable hotel, guest relations and etiquette
- experience within a hotel/resort environment
- valid current Food Handlers Card or willingness and ability to obtain one within 30 days of employment
- responsible Beverage Certified (TiPS) (Title IV)
- exceptional communication skills
- ability to multi-task
- ability to serve needs of guest through verbal face-to-face interaction
Job Duties
- Curates craft cocktails and/or beverages to guest specifications
- describes all bar items
- methods of preparation and prices
- must have extensive knowledge of all bar/menu items
- proper shaking, mixing, and stirring techniques using required Boston Shaker, Bar Spoon, Beakers, Jiggers, Hawthorne/Juniper Strainers
- extensive knowledge of the surrounding area, events, and directions to guide and enhance a guests local experience
- works with guests to accommodate special requests and special dietary needs
- utilize suggestive selling on established menu items or specials to maximize food and beverage revenues
- serves menu items to guests in a prompt and courteous manner
- performs pre- and post-shift side work
- set-up, breakdown, condiments, roll-ups etc
- responds to guest inquiries and special requests promptly to ensure guest satisfaction
- notifies supervisor of guests' complaints and unusual situations
- cash handling/balance bank at the end of each shift and calculating tip outs
- serves guests at assigned station quickly, courteously, and obtains food and beverage from prescribed locations and serves guests according to established procedures and using appropriate service techniques
- observes guests to fulfill any additional requests and completes assigned side work as directed
- familiarizes self with all items on daily basis
- after events, cleans away service and accessories
- follows all standard food handling, TIPS, Title IV, sanitation, and health department guidelines
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Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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