Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
Flexible Schedule
Job Description
AC Hotel Phoenix Tempe/Downtown by Marriott is a distinguished lifestyle select-service hotel located within the vibrant Hayden Ferry Lakeside Business Park. Boasting 159 contemporary rooms, this property is ideally positioned alongside the picturesque Tempe Town Lake Salt River. The hotel benefits from its proximity to key attractions and transport hubs, being less than five miles from Phoenix Sky Harbor International Airport and within walking distance to downtown Tempe. It also offers convenient access to Arizona State University and Sun Devil Stadium, making it an attractive destination for business and leisure travelers alike. AC Hotel Phoenix Tempe/Downtown by Marriott invites dedicated... Show More
Job Requirements
- must be at least 19 years of age
- ability to work on AM, PM, weekend, and holiday shifts as required by operational needs
- possess a basic knowledge of food and beverage preparation, service standards of comparable hotel, guest relations and etiquette
Job Qualifications
- basic knowledge of food and beverage preparation, service standards of comparable hotel, guest relations and etiquette
- must be at least 19 years of age
- experience within a hotel/resort environment
- a valid current Food Handlers Card or willingness and ability to obtain one within 30 days of employment
- Responsible Beverage Certified (TiPS) (Title IV)
- ability to multi-task
- exceptional communication skills
- ability to serve needs of guest through verbal face-to-face interaction
Job Duties
- Curates craft cocktails and/or beverages to guest specifications
- describes all bar items
- methods of preparation and prices as needed
- proper shaking, mixing, and stirring techniques using required Boston Shaker, Bar Spoon, Beakers, Jiggers, Hawthorne/Juniper Strainers
- extensive knowledge of the surrounding area, events, and directions to guide and enhance a guests local experience
- works with guests to accommodate special requests and special dietary needs
- utilize suggestive selling on established menu items or specials to maximize food and beverage revenues
- serves menu items to guests in a prompt and courteous manner
- performs pre- and post-shift side work
- set-up, breakdown, condiments, roll-ups etc
- responds to guest inquiries and special requests promptly to ensure guest satisfaction
- notifies supervisor of guests' complaints and unusual situations
- cash handling/ balance bank at the end of each shift and calculating tip outs
- serves guests at assigned station quickly, courteously, and obtains food and beverage from prescribed locations and serves guests according to established procedures and using appropriate service techniques
- observes guests to fulfill any additional requests and completes assigned side work as directed
- familiarizes self with all items on daily basis
- after events, cleans away service and accessories
- follows all standard food handling, TIPS, Title IV, sanitation, and health department guidelines
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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