Resource Immediate Care Coordinator-Sycamore Immediate Care Center Full Time Days
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.25 - $22.75
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Life insurance
Disability insurance
Job Description
Northwestern Medicine (NM) is a renowned healthcare network known for delivering exceptional patient care and advancing medical knowledge. With its integrated approach to health services, NM operates various specialized facilities including Immediate Care Centers (ICC) designed to provide accessible, efficient, and high-quality urgent medical treatment to the community. Northwestern Medicine strongly emphasizes its core values of Patient First, Integrity, Excellence, and Teamwork, ensuring that patient care is both compassionate and competent. The organization maintains strict adherence to its Code of Ethics, Corporate Compliance Program, and all applicable regulatory and accreditation standards, reflecting its commitment to ethical practices and superior health... Show More
Job Requirements
- Certified Patient Care Giver
- Current ICC status as Patient Service Representative, Immediate Care Tech, or Clinical Support Tech (West only)
- Basic Life Support (CPR) certified
- Effective communication and interpersonal skills
- Ability to work collaboratively in a fast-paced environment
- Physical demands include lifting/carrying up to 50 pounds and push/pull force up to 50 pounds
Job Qualifications
- Current ICC status as Patient Service Representative, Immediate Care Tech, or Clinical Support Tech (West only)
- Basic Life Support (CPR) certified
- Effective communication and interpersonal skills
- Ability to work collaboratively in a fast-paced environment
- Physical ability to lift/carry and push/pull up to 50 pounds
- Minimum one year of ICC/Urgent Care experience preferred with proficiency in current role
Job Duties
- Demonstrate proficiency in current role as Patient Service Representative, Immediate Care Tech, or Clinical Support Tech
- Act as a role model providing customer service excellence using AIDET and NM phone etiquette
- Address and escalate issues and complaints appropriately
- Demonstrate proficiency in EMR registration, co-pay and insurance collection, clinical documentation, and downtime procedures
- Coordinate the monthly employee work schedule
- Participate in hiring and onboarding processes including orientation and scheduling
- Maintain a clean, safe, and stocked environment including supply inventory and equipment maintenance
- Lead or participate in daily huddles and support employee engagement activities
- Prepare clinics for quarterly rounding and oversee lab POC testing and quality assurance
- Assist manager with special projects and float to other ICCs as needed
- Maintain confidentiality and attend staff meetings and committees
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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