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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Paid holidays
Dental Insurance
Health Insurance
401(k)
Tuition Reimbursement
Vision Insurance
Life insurance
Job Description
Acqualina Resort & Spa is a renowned luxury resort that stands as a premier destination for guests seeking exquisite accommodations and unparalleled hospitality services. Known for its commitment to exceptional guest experiences and attention to detail, Acqualina is dedicated to fostering a vibrant work culture centered around growth, learning, and mutual respect. The resort operates under the inspiring philosophy of preparing, inspiring, empowering, and entrusting their team members to excel in their roles while cultivating a rewarding career. This commitment is evident in the wide array of benefits and developmental opportunities they provide, including competitive wages, comprehensive medical and dental... Show More
Job Requirements
- High school diploma or equivalent
- Basic arithmetic skills
- Fluency in English
- Ability to communicate clearly and legibly
- Ability to prioritize and organize tasks
- Calm and clear thinker with good judgment
- Ability to follow detailed directions
- Understand guest service needs
- Ability to work cohesively with team members
- Ability to work independently with minimal supervision
- Maintain confidentiality of guest and resort information
- Physical ability to transport 30 pounds
- Ability to remain stationary for extended periods
- Ability to perform various physical movements
- Reach objects up to 12 inches
- Effective communication skills with guests and colleagues
Job Qualifications
- High school graduate or equivalent vocational training certificate
- Clear verbal and non-verbal communication in English
- Basic arithmetic computation
- Ability to prioritize and organize
- Calm problem-solving with good judgment
- Follow directions thoroughly
- Understand guest service needs
- Teamwork skills
- Ability to work with minimal supervision
- Maintain confidentiality of guest and resort information
- Some college or hospitality industry training (desirable)
- Previous experience as a Reservation Agent (desirable)
- Fluency in a foreign language, preferably Spanish (desirable)
- Suggestive selling skills (desirable)
- Experience with property management systems (desirable)
- Previous guest relations training (desirable)
- Knowledge of Forbes Travel Guide standards and luxury hospitality (desirable)
Job Duties
- Maintain complete knowledge of departmental policies, service procedures, and standards
- Maintain knowledge and correct use of equipment
- Anticipate guest needs and respond promptly
- Maintain positive guest relations
- Resolve guest complaints ensuring satisfaction
- Monitor cleanliness and organization of work areas
- Maintain knowledge of resort facilities, guest room layouts, availability, rates, packages, and policies
- Access computer functions and set up workstation
- Answer telephone calls using proper etiquette
- Process reservations received by various communication methods
- Ascertain caller needs through open-ended questions
- Describe room accommodations and amenities
- Obtain all information to book reservations
- Accommodate special requests
- Access guest history records
- Maximize reservation rates
- Promote holiday packages
- Assist with dining reservations and amenities
- Verify availability and suggest alternatives
- Explain policies and assign confirmation numbers
- Input transportation and billing information
- Verify reservation accuracy
- Document manual reservations
- Obtain approvals for same-day reservations
- Process confirmation letters
- Apply travel agency commissions
- Initiate deposit refunds
- Refer group room requests to Sales
- Create and update group bookings
- Monitor group lists and waitlists
- Process mailing requests and reports
- Participate in sustainability initiatives
- Contact other resorts for availability and rates
- Assist PBX and Front Desk
- Document maintenance needs
- Review assignments for follow-up
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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