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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
wellness incentive programs
Company Discounts
Free Meals
Free parking
health benefits
Income protection benefits
professional and personal development programs
Job Description
MGM Resorts International is a global entertainment company renowned for its world-class resorts, casinos, and hospitality services. Located in Las Vegas, Nevada, MGM Resorts is a leader in the hospitality and entertainment industry, offering guests exceptional experiences through its resorts and hotels. The company is known for its commitment to innovation, excellence, and delivering unforgettable moments to millions of visitors each year. With a diverse portfolio of properties, MGM Resorts creates vibrant destinations full of excitement, culture, and entertainment, making it one of the most sought-after employers in the hospitality sector. MGM Resorts International is dedicated to fostering an inclusive... Show More
Job Requirements
- Minimum 2 years of prior relevant experience required
- Bachelor's degree in hospitality, management, or a related field preferred
- Previous experience managing employees under a collective bargaining agreement preferred
Job Qualifications
- Bachelor's degree in hospitality, management, or a related field preferred
- Minimum 2 years of prior relevant experience required
- Previous experience managing employees under a collective bargaining agreement preferred
Job Duties
- Work closely with the Senior Hotel Operations Manager to implement strategic initiatives provided by Hotel Strategy CoE for hotel operations
- Direct oversight to all Front Desk, Lobby Experience, and Guest Services operations
- Assist in leading the implementation of policies, operating procedures, training programs, manuals, directives, work schedules, labor targets, rules and regulations for all Front Office operations
- Responsible for achieving operational and financial goals
- Interview, select, and hire all Front Office positions including Front Desk Clerks, Guest Services Specialists, and Hotel Operations Managers
- Mentor and drive employee engagement of the Front Office team through coaching, training, rewards, and development
- Provide leadership and direction to improve the overall guest experience consistent with company service standards
- Focus on strategies to positively impact the Guest Experience for the MGM Rewards Gold+ guest population
- Participate in training, supervision, counseling, and coaching of Front Office staff
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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