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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $90,000.00 - $100,000.00
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Employee Discounts
Job Description
The hiring establishment is a resort that focuses on providing a premier guest experience across multiple departments, including Front Office, Housekeeping, Lake, and Lodge. This resort is dedicated to excellence in hospitality and operates with a strong commitment to maintaining high standards in service, cleanliness, and guest satisfaction. As a full-service resort, it offers a comprehensive range of amenities and activities that cater to guests and members alike, providing both relaxing and engaging experiences in a picturesque setting. The resort is a place where guests can enjoy the natural surroundings, participate in community events, and take advantage of exclusive membership... Show More
Job Requirements
- Demonstrated leadership experience in hotel or resort operations
- Strong understanding of multi-department oversight
- Proven ability to lead and develop managers
- Strong business acumen
- Excellent communication skills
- Sound judgment and decision-making ability in fast-paced environments
- Strong interpersonal and relationship-building skills
- Highly organized
- Ability to manage multiple priorities and adapt to changing business needs
- Proactive problem-solver
- Professional presence
- Able to stand, walk, and sit up to 10 hours in a single day
- Able to lift to 50 lbs
- Occasionally required to sit, climb or balance
- Stoop, kneel, crouch, or crawl
- Talk or hear
- Taste, smell
Job Qualifications
- Demonstrated leadership experience in hotel or resort operations
- Proven ability to lead and develop managers while fostering accountability and high performance
- Strong business acumen, including labor management and operational performance analysis
- Excellent communication skills, with the ability to engage effectively with guests, team members, and senior leadership
- Sound judgment and decision-making ability in fast-paced, high-pressure environments
- Strong interpersonal and relationship-building skills across diverse teams
- Highly organized with the ability to manage multiple priorities and adapt to changing business needs
- Proactive problem-solver with a solutions-oriented mindset
- Professional presence and the ability to represent the resort with confidence and integrity
Job Duties
- Oversee daily resort operations across Front Office, Housekeeping, Lake and Lodge to ensure seamless guest experiences and operational excellence
- Oversee all aspects of membership operations for the Lake and Lodge areas, including member relations, retention, and growth initiatives
- Develop and implement community engagement and communication strategies that strengthen member connections, promote participation in programs and events, and enhance the property's presence and reputation within the local and regional community
- Provide direct leadership, direction, and accountability to department managers to ensure effective execution of service standards, cleanliness expectations, and facility operations
- Drive cross-department collaboration to promote efficiency, clear communication, and operational alignment
- Address escalated guest concerns and ensure timely, effective resolution to protect the guest experience
- Lead and develop department managers, fostering a culture of accountability, engagement, and continuous improvement
- Monitor operational performance metrics, labor management, and service standards, identifying opportunities for improvement as needed
- Ensure compliance with resort policies, procedures, safety regulations, and brand standards
- Facilitate regular operational meetings to review performance results, guest feedback, and improvement initiatives
- Perform other duties and responsibilities as assigned based on the needs of the business
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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