Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $55,000.00 - $60,000.00
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
401(k)
Complimentary associate parking
complimentary shift meal
25% discount in Resort outlets
Team member discount at resorts within the collection
Friends and family discount
Job Description
Opal Grand Oceanfront Resort & Spa is a prestigious 5-Diamond luxury resort located in the heart of Delray Beach, Florida. Perched overlooking the sun-kissed waters of the Atlantic Ocean, this resort offers guests an unparalleled experience in comfort, elegance, and world-class service. Known for its sophisticated atmosphere and extensive amenities, Opal Grand Oceanfront Resort provides a perfect getaway destination for travelers seeking relaxation as well as an immersive recreational experience. The resort’s commitment to excellence is reflected not only in the quality of its accommodations and facilities but also in the dedication and professionalism of its team members.
The G... Show More
The G... Show More
Job Requirements
- High school diploma or GED
- Previous supervisory experience in a front office luxury resort
- Ability to work weekends, evenings and holidays
- Strong interpersonal skills
- Excellent written and verbal communication
- Effective time management and organizational skills
- Conflict resolution skills
- Patience and ability to listen well
Job Qualifications
- High school diploma or GED required
- Previous experience in supervisory role in a front office luxury resort
- Must be able to work weekends, evenings, and holidays
- Exceptional interpersonal skills
- Written and verbal communication skills
- Good time management and organizational skills
- Conflict resolution experience
- Patience and good listening skills
Job Duties
- Welcomes and completes established check-in/check-out procedures for arriving guests
- Answers inquiries and accepts reservations both in person and by telephone using suggestive selling techniques
- Communicates effectively both orally and in writing to provide clear direction to staff
- Maintains good customer relations by staying informed of all in-house and area functions
- Controls cash transactions at the Front Desk and maintains personal bank responsibility
- Responds to all guest requests, problems, complaints and accidents efficiently and courteously
- Develops employee morale and ensures training of Front Office personnel
- Maximizes room revenue and occupancy by reviewing daily status and monitoring credit reports
- Participates in Manager On Duty (MOD) program including nights and weekends
- Maintains professional relationships and promotes open communication with managers and other departments
- Operates all aspects of the Front Office computer system including report generation and software maintenance
- Ensures timely logging and delivery of all messages, packages, and mail
- Operates radios efficiently and enforces radio etiquette
- Ensures employees are attentive, friendly, helpful, and courteous
- Focuses Guest Services Department on contributing to guest satisfaction scores
- Monitors all VIP guests and special requests according to standard operating procedures
- Reviews Front Office log book and Service Recovery log daily
- Is familiar with corporate and sales-sponsored programs, special promotions and VIP arrivals
- Performs other duties as assigned by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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